Supervisor, Technical Publications

Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Provide leadership to the Technical Publications team, ensuring expected performance standards are met while fostering a culture of teamwork, respect, collaboration, and effective communication.
• Serve as the technical Lead for editorial review, formatting, translation coordination, publication and archival activities to maximize the quality and impact of technical publications.
• Establish work priorities, manage competing demands, and resolve scheduling conflicts to ensure timely delivery of publications.
• Monitor workload distribution and adjust priorities to ensure service standards are achieved.
• Evaluate document submissions and determine whether the full publication or interim process will be used.
• Ensure that English and French versions are posted simultaneously on MINDX and that these titles appear on the ‘What’s New" page of the master index (MINDX).
• Manage daily correspondence and documentation activities, including email and/or Teams communications, publication of documents, stakeholder notifications, and document assignment to editors.
• Act as the primary liaison between Technical Publications and the Technical Review Team, and other stakeholders to support efficient review and publication.
• Coordinate and communicate weekly publication updates with external stakeholders and partner organizations, including the distribution of File Transfer Protocol (FTP) updates.
• Set production schedules and maintain Tech Pubs tracking systems for all work performed.
• Monitor and ensure compliance to standards and regulations.
• Create, manage and monitor Service Requests Forms (SRFs) in Maximo.
• Serve as the primary point of contact for technical publication inquiries and issue resolution.

Job Requirements

Education:

• Post-secondary degree or diploma in Translation, Communications, Technical Writing, Business Administration, Information Management, or a related field. An equivalent combination of education, training, and relevant experience may be considered.

Experience:

• Minimum 3 years of experience working with technical publications and document management systems
• Experience in a deadline-driven environment with competing priorities.

Knowledge:

• Knowledge of NAV CANADA and its responsibilities and priorities.
• Knowledge of document management systems and web publishing tools (such as SharePoint Online).
• Knowledge of publication standards, version control, and records management principles.
• Knowledge of the Microsoft 365 applications as they relate to documentation management and publication process.

Abilities:

• Ability to analyze processes and implement continuous improvement initiatives.
• Ability to determine and assign roles and responsibilities.
• Ability to establish priorities and effectively manage competing deadlines.
• Ability to determine and establish customer service standards based on demand and capacity.
• Ability to prepare reports, maintain records, and track production metrics.
• Ability to interpret and apply policies, procedures, and publication standards.

Personal Suitability:

• Ability to maintain effective communications: oral presentation, writing, inter-personal, motivational.
• Ability to manage multiple priorities.
• Ability to organize workflow to maximize efficiency.
• Ability to organize and plan with a high degree of attention to detail.

Flexible work arrangements:

• This position is a hybrid position with a minimum – 3 days per week on site.
• The work location isthe Ottawa TSC.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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