26-103e - Customer Service Attendant (Full-Time, Time Stated)

This is customer service and reception work performed within the City’s Recreation Department. An incumbent performs front line customer service, including but not limited to providing information to the public, program registration, bookings, sales and promotional assistance. An incumbent in this position processed payments, including but not limited to collecting revenues for program registrations, admissions, pass sales and other revenues. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information are available for customer and is current and tidy in all facility spaces, and updating customer information on display screens/TV monitors throughout the facilities. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

Some of the key responsibilities of this position include but are not limited to:

• Receives payments through various methods in person for a variety of accounts and services; makes change; and issues receipts.
• Responds to inquiries, and provides factual information and assistance to the public regarding programs and services in person and through a variety of media.
• Registers customers in programs, processes sales and maintains records related to transactions.
• Prepares and reconciles cash reports and bank deposits.
• Represents the City and the Department in a positive, professional and customer friendly manner.
• Performs a variety of clerical duties, including data entry, maintaining routine records and collecting statistical data.
• Sorts and files a variety of materials.
• Performance duties related to the overall facility safety procedures, i.e. Floor Warden, Missing person.
• Performs related work as required.

The successful candidate for this position will have:

• Completion of Grade 12 supplemented by courses in customer service, plus some experience in a customer service role including cash handling and point of sales systems, or a combination of training and experience.
• Current Standard First Aid with CPR Level “C”/ Automated External Defibrillator (AED)

Why should you consider working for us?

• Our organization is the ideal size for you to make a difference and have an impact
• We care deeply about our community
• We have a strong learning culture and want our people to grow and succeed
• An hourly starting wage of $27.34 (2026 rate of pay)
• We are a living wage employer