Security Programs Manager.

Overview

Job Skills / Requirements

MISSION STATEMENT:

The Security Programs Manager is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being a tiered point of client contact, but also managing the security team that works within the portfolio. This position also offers a commission plan to incentivize business growth through active sales generation and the subsequent acquisition of new business.

KEY ACCOUNTABILITIES

• Develop and maintain excellent relationships with the clients in their portfolio.
• Understand client’s needs, identify and resolve challenges, build and adapt portfolio specifically to the needs of the client.
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
• Responsible for projecting scheduling needs for their portfolio and working with the Scheduling Department and Operations to ensure staff assigned meet site requirements and overtime stats are controlled.
• Regularly check in with supervisors and officers at their sites.
• Conduct interviews with job applicants and make hiring decisions for sites.
• Ensure all staff has adequate training based on industry, corporate and client standards.
• Ensure there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations.
• Ensure that all services provided by staff assigned within the portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
• Provide coaching and disciplinary to staff as needed.
• Perform probationary and annual performance evaluations.
• Update and monitor the TrackTik program to ensure post orders are correct for existing sites, and for creating new sites.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
• Ensure that all sites are compliant with Occupational Health and Safety COR competencies.
• Communicate appropriate information to the Operations Manager to ensure that any outstanding issues are dealt with in a timely fashion.
• Remain on-call to act as an after-hours resource for emergencies.
• Develop and promote Paladin’s business where possible in a professional and positive manner.
• Respond to communications from clients and staff in a timely manner.
• Travel in the Kootenays as part of the operations management and business development.

EDUCATION AND EXPERIENCE:

• A minimum of 2-3 years' experience in a supervisory or managerial capacity, preferably in a security setting.
• Have prior security experience, a valid security license, and are committed to learning more about the security industry.
• Diploma in Security Management, Criminology or related discipline considered an asset.
• Knowledge or appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.

SKILLS AND ABILITIES:

• Proven ability to effectively supervise and manage people.
• Ability to lead, plan, organize, delegate and problem solve.
• Ability to deal with other effectively.
• Ability to communicate effectively, both in writing and verbally, including delivering presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Ability to demonstrate professionalism in all situations.
• Class 5 Driver’s License and a vehicle that will be used for work purposes.
• Proficiency in computer usage. Preference will be given to applicants with previous experience with Microsoft Office Suite and WinTeam.

Education Requirements (All)

Post secondary education in law enforcement from a recognized institution or equivalent experience is an asset