Site Supervisor Regulations Enforcement Officers City Of Kelowna

Commissionaires BC is looking for a Site Supervisor to join our team of Regulations Enforcement Officers working with the City of Kelowna!

As the Site Supervisor for our team of Regulations Enforcement Officers (REO) with Commissionaires BC in Kelowna you will be responsible for leading the team towards maintaining the safety and security of City of Kelowna properties facilities and addition to patrolling assigned areas monitoring security systems securing buildings enforcing Bylaws compliance use of Mobile Surveillance elements of outreach work investigating complaints gathering evidence and information for detailed reports and responding to incidents you will have a focus on team leadership.

This position also offers ample opportunity and experience to work alongside RCMP and Bylaw which is invaluable to anyone looking to enter these fields. There may be a need to appear and testify in court as a witness for certain incidents depending on their nature.

For individuals seeking Permanent Residency this role meets the TEER 2 requirement.

We are seeking individuals who are proactive and will actively engage with their team both coaching our REOs and offering guidance and feedback. This position ultimately involves bringing each team member first to the standard and then growing them past it.

• Please note internal candidates will be considered first for this position.

Shift Schedule : Tuesdays - Saturdays 9am - 5pm

Pay : $32.50

Key Responsibilities :

Leadership : In addition to everything mentioned further below which is required of all REOs at CoK the Site Supervisor will need to be a team leader. This involves leading by example in the field and actively coaching the team on a daily addition they will be writing and conducting Performance Reviews issuing Disciplinaries and supporting each team member in the workplace.

Administrative Tasks : While this kind of work will be kept to a minimum it will involve maintaining and submitting Timesheets assisting with new trainee onboarding communications with city staff and ensuring clear communication up and down the Chain of Command.

Patrolling : Conduct substantial foot and vehicle patrols of assigned areas including buildings parking lots and public spaces to find persons breaking the law to deter and detect security threats or breaches and the securing of facilities.

Monitoring : Operate and monitor security systems including surveillance cameras alarms and access control systems.

By-law Enforcement : Under Bylaw No.10680 Parks and Public Spaces Bylaw ensure compliance by all persons in our designated sites through progressive escalation. Some commonly enforced bylaws include :

Body Cameras : Follow and comply with all policies and procedures in relation to wearing and using a body camera for the duration of the shift.

Engagement with Public : Interact with various members of the public offering support and promoting voluntary compliance as required with compassion empathy and respect. Assess each situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies and bylaws calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.

De-Escalation and Incident Management : Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly actively listen and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.

Trespass Notices : Issuing and enforcing trespass notices on behalf of the City of Kelowna for serial offenders.

Mobile Surveillance : Participate in Actual and Training scenarios of mobile surveillance in order to assist RCMP in the arrest of persons with an active warrant or having just committed crime.

Reporting : Document and report incidents irregularities and daily activities accurately in a company-assigned Notebook. Prepare incident reports and maintain logbooks.

Customer Service : Assist and provide information to support clients and members of the public in a professional and courteous manner.

Compliance : Adhere to Commissionaires BCs policies procedures and local regulations. Ensure that security and safety practices are followed at all times.

Training : Participate in numerous course and certifications required for this position (both on the job and outside regular working hours) over a 6-month probation period as well as any additional courses that may be assigned after probation completes.

Work Conditions :

Qualifications :

Certifications :

Nice to haves :

Youre a good fit if...

Our Story

Commissionaires BC is a Canadian not-for-profit security / enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities airports industrial sectors and commercial / residential guards are not only behind the scenes providing security and access control but front and centre providing valued customer service to the public.

Required Experience :

Manager

Key Skills

Customer Service,Developmental Disabilities Experience,Organizational skills,Communication skills,Computer Skills,Construction Experience,Computer Literacy,Security,Leadership Experience,Property Management,Supervising Experience,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1