Technical Implementation Specialist

Salary: $48,000 - 54,000 per year

Requirements:

• Were looking for experience in software onboarding, training, customer success, or implementation.
• You should be organized, detail-oriented, and able to manage multiple tasks and timelines.
• You should be able to explain software workflows clearly to non-technical users.
• You should be comfortable working directly with customers during setup and adoption.
• Familiarity with ticketing or customer-tracking tools such as Jira, Zendesk, or similar is desired.
• Strong written and verbal communication skills are needed.

Responsibilities:

• Lead new-client onboarding, including account setup, configuration, and initial use.
• Train new customers through calls, screen sharing, and documentation.
• Create and update onboarding materials, guides, and training resources.
• Respond to early-stage customer questions during rollout.
• Gather customer feedback and share it with our development and design teams.
• Help test, document, and launch new features.
• Validate workflows and usability during feature development.
• Handle a limited number of ongoing support requests, prioritizing onboarding and training.
• Record customer interactions, onboarding progress, and feedback in our internal systems.

Technologies:

• Support
• JIRA
• Zendesk

More:

Were hiring a full-time Support and Implementation Specialist focused on onboarding and training customers as they begin using our software. Youll work with our development and design teams to support feature rollouts and product improvements. This is an in-person role at our Edmonton office, with monthly pay of $4,000–$4,500. Benefits include casual dress, dental and extended health care, an employee stock purchase plan, on-site parking, paid time off, and vision care. The application asks candidates about their experience with software support and new-user training, as well as QuickBooks Online.

last updated 42 week of 2026