Collections Analyst - Bilingual (French)

Position Responsibilities

• Manage an assigned portfolio of customer accounts, building relationships via phone and email.
• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
• Maintain accurate account records, documenting collection activity and customer interactions.
• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.
• Identify opportunities to improve processes and enhance the customer experience.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.
• Bilingual (English / French) - fluent in both verbal and written forms.
• 1+ years of collections, accounts receivable or customer service experience preferred.
• Working knowledge of Microsoft Word and Excel.
• Strong communication skills with a customer-focused, solution-oriented mindset.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

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