Manager, Data & AI/ML - Tangerine

Is this role right for you?

- In this role you will:

• Performance Measurement & Incentive Programs: Develop and enhance performance measurement frameworks, scorecards, and incentive reporting processes to support business objectives and drive desired behaviours.
• Operational Analytics & Business Insights: Provide strategic analysis and actionable insights on customer experience, operational performance, productivity, workforce effectiveness, and financial results to support decision-making across Tangerine Operations.
• Workforce Planning & Capacity Management: Develop and maintain forecasting, capacity planning, and workforce optimization models to support business volumes, service targets, and operational priorities.
• Performance Reporting & Decision Support: Deliver timely, accurate, and actionable reporting, dashboards, and performance insights to operational and executive stakeholders.
• Continuous Improvement & Operational Effectiveness: Analyze operational trends, service drivers, agent performance, and workload patterns to identify opportunities for productivity gains, cost optimization, process improvements, and enhanced client experiences.
• Stakeholder Partnership & Strategic Consultation: Serve as a subject matter expert in operational reporting, performance measurement, workforce analytics, and incentive programs, providing data-driven recommendations to support strategic initiatives and business decisions.
• Reporting Transformation & Analytics Enablement: Partner with business and technology teams to modernize reporting, improve data accessibility, and enhance analytical capabilities.
• Data Governance, Risk & Controls: Ensure the integrity, accuracy, and consistency of reporting and analytics while adhering to governance, risk, compliance, and regulatory requirements.
• Produces 100+ reports annually supporting multiple business units within Tangerine (Service & Sales, Client Business Support, Investments, Mortgages and Fraud Management)
• Supports Senior Management within Channels & Operations team by providing relevant and timely data to support strategic decisions

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• University or College Degree in Business or equivalent work experience and training
• 5+ years of experience in the Banking/Financial/Accounting industry with at least 3-5 years obtained in a regulatory role
• Experience in capacity modelling and analytics
• Strong in prioritizing, planning, requirement gathering, data analyzing and presentation skill
• Strong communication skills and relationship building skills with internal partners

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.