Senior Analyst or Analyst, Grid & Market Application

Johnson Service Group (JSG) is currently looking for a Senior Analyst or Analyst, Grid & Market Applications with experience in electrical system operations, software lifecycle management, quality assurance, business processes, and real-time grid and market applications. This is a permanent opportunity with an electric utility client in Calgary, Alberta.

Reporting to the Manager, Business Applications & Planning, we are seeking an enthusiastic, reliable, and professional individual to join the team as an Analyst on our Grid & Market Applications team. You will contribute to the real-time operation of Alberta’s wholesale energy market while supporting the transformation of Alberta’s electrical industry.

The Market Management System (MMS) is the primary software solution used by system controllers to manage and operate the wholesale electricity market. As a member of the Operations Systems team, you will become a subject matter expert in the operation, maintenance, and evolution of the software solutions used to manage Alberta’s real-time energy market, particularly the MMS and its use by system controllers to operate Alberta’s wholesale energy market, and the requirements to validate production releases of the MMS and other critical operational software required to manage the grid and market in real time.

This full-time opportunity offers a competitive salary. We also have paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package.

You will enjoy working with us if:

• You flourish in a hybrid work environment, where the team is in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are flexible for where you work best.
• You thrive in a fast-paced, challenging, and dynamic environment and are looking for an opportunity to embark on transformative industry change.
• You enjoy working in a team of bright professionals, and work and learn in a diverse atmosphere – our team and colleagues have varied backgrounds, experiences, and perspectives.
• You embrace change and pivot and adapt with ease.
• You have a curious mind and appreciate opportunities to broaden your skill set.
• Your superior time management and prioritization skills show your strong commitment to meeting deadlines and providing sound judgement calls.
• You have a strong business acumen, combined with the ability to work with internal and external collaborators and partners in a professional and constructive manner.
• You are comfortable within a very collaborative and open culture.
• You are passionate about delivering quality service to Albertans.
• You have a service-oriented mindset with a focus on meeting the needs of users.

Accountabilities include but are not limited to:

• Develop a thorough understanding of the design and regulatory structure of Alberta’s restructured energy market (REM) and the tools and processes used to operate the market in real time.
• Work with internal and external stakeholders to determine best in class solutions.
• Build strong relationships with system controllers and real-time managers to advocate appropriately for their needs when implementing and managing solutions.
• Act as subject matter expert in software and process solutions relating to real time grid and market operations.
• Maintain and enhance software and process solutions by participating in product enhancement initiatives.
• Conduct user acceptance testing of market software solutions in the production environment.
• Participate in the resolution of real-time incidents involving the MMS and other market solutions and processes, including root-cause analysis and the development of viable solutions to mitigate or remove identified deficiencies.
• Engage outside regular business hours when necessary to mitigate emergency situations.

What you’ll bring to us:

• Commitment to share information and insights to build collective team understanding and continuity.
• Drive to proactively engage and support peers to foster alignment and collaboration in the development of MMS.
• Diploma in Electrical Engineering Technology or equivalent. Equivalent experience will be considered.
• Completion of additional certification(s) (e.g. C.E.T., R.E.T., P. Tech, P. Eng.) is preferred.
• A minimum of 5 years’ experience in electrical system operations.
• A minimum of 5 years’ experience in software lifecycle management and quality assurance, including staged delivery methodologies leveraging pre-production environments.
• A minimum of 5 years’ experience with analyzing and implementing business processes.
• Experience with integrated requirements/test/traceability systems such as Azure DevOps.
• Experience working with regulatory requirements, including the translation of regulations into practical solutions and the auditing of solutions for compliance to regulating statutes.
• Strong communication skills with the ability to tailor messages to diverse audiences including technical experts and business process leaders.
• Strong documentation skills supporting a clear and concise communication style.
• A systematic and detail-oriented mindset that doesn’t lose sight of the big picture.
• Well-developed conflict resolution and change management abilities.
• Proven skill with the Microsoft 365 suite of tools.
• Adaptability and resilience to respond to evolving priorities and timelines.
• Facilitating change management between subject-matter experts and software development teams.

Note: The worksite for this role requires the ability to travel to a location in NW Calgary that is not accessible by public transit.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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