Bilingual Support Centre Representative

Position ID: 36185

Position: Bilingual Customer Service Representative (English/French)

Location: Aurora, Ontario

Work Type: Hybrid – 2 days/week on-site, 3 days WFH (initial on-site training required)

Employment Type: Full-time, Permanent

Compensation: $50,000 – $55,000 + Comprehensive Benefits & RRSP Matching

About Our Client:

Our client is a nationally recognized Canadian leader in retail marketing services, print production, and campaign fulfillment, supporting some of Canada's most established retail and consumer brands.

They are seeking a Bilingual Customer Service Representative to join their Aurora-based team. This position supports retail stores and marketing programs by responding to inquiries, investigating order and delivery issues, and coordinating with internal teams to resolve customer concerns.

Responsibilities:

• Provide customer service in French and English by phone and email to retail stores and central office teams
• Investigate questions about marketing materials, campaign shipments, order status, and store eligibility
• Use multiple systems to review store information, inventory, order history, and campaign details to identify and resolve issues
• Support sales orders from entry through warehouse fulfillment and delivery, including shipment tracking
• Coordinate with project management, warehouse, and internal support teams to address discrepancies and customer requests
• Record customer communications, resolutions, and escalations accurately in tracking systems
• Identify recurring problems, document solutions, and meet customer service KPIs and service-level expectations
• Prioritize multiple customer requests while maintaining responsive, accurate service

Qualifications:

• REQUIRED: Fluent in both French and English, written and spoken, with professional communication skills in both languages
• Completed post-secondary education
• Minimum 2 years of relevant customer service experience in a fast-paced environment
• Strong computer skills and ability to learn and navigate multiple business systems; proficiency with Microsoft Office, especially Excel
• Experience or familiarity with CRM, order management, inventory systems, or online portals
• Ability to investigate discrepancies, interpret order quantities and tracking information, and solve problems logically
• Excellent attention to detail, organization, professionalism, and ability to manage competing priorities
• Experience in supply chain, logistics, distribution, order management, print, or promotional products is an asset

Note:

• We appreciate and thank all applicants for their interest in the role. However, only candidates who meet the qualifications and requirements of the position will be contacted for further consideration.
• AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.
• The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
  
  

  AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

  The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.