Level 1 IT Support Technician

Tasks

• Provide first-level technical support for workstations, software applications, user access, and collaboration tools.
• Diagnose and resolve common issues related to Windows environments and Microsoft 365.
• Monitor and follow up on support requests, escalating more complex issues when required.
• Prepare and configure computer equipment for new employees.
• Manage the creation, modification, and deactivation of user accounts and access permissions.
• Train and support employees in the use of various technology tools, including certain artificial intelligence solutions.
• Maintain IT equipment inventory and ensure technical documentation remains up to date.
• Participate in testing, enhancements, and ongoing development of internal applications and tools.
• Collaborate on automation initiatives and continuous improvement projects.
• Assist with troubleshooting, validation, and improvements related to the company's internal platform.
• Perform any other duties related to technical support and IT operations.

Advantages

• Group insurance after 3 months of service.
• Group RRSP with employer contribution after 6 months of service.
• Mentorship from an experienced professional to support rapid growth toward a Level 2 support role and greater involvement in development projects.
• Opportunity to work on meaningful projects within a growing manufacturing SME.
• A company that actively invests in technology, innovation, and artificial intelligence.
• On-site parking.

Job requirements

• DEP or DEC in Information Technology or a related field.
• 1 to 2 years of experience in technical support or end-user support (internships considered).
• Good knowledge of Windows environments and Microsoft 365.
• Experience with user account management and IT troubleshooting.
• Experience using AI tools such as ChatGPT, Copilot, Claude, or similar platforms.
• Basic programming knowledge or a strong interest in developing programming skills.
• Strong verbal and written French skills.
• Functional English, used approximately 15% of the time, mainly to communicate with English-speaking suppliers and partners.
• Valid driver's license.