Operations Support

Is this role right for you?

In this role, you will:

• Provide a high standard of professional, courteous, efficient support that impact the department and ultimately the scope of service provided.

• Attend meetings accordingly (vendor management, operations, and stand-ups, etc.).

• Act as the issues/incident escalation point for the supplier that may have an enterprise-wide impact or not resolved at the business level.

• Verify and approve vendor invoices.

• Analysis, Reporting & Escalation of the fleet and Vendor Suggest: Identify and implement opportunities to improve processes and procedures within and across departments.

• Focusing on moving towards automation as much as we can

• Operational mandate KTLO (Keep the Lights On).

• Power BI, Power automate, VM (Configuration, Development, Reporting design and implementation)
• Coordinate Preventative Maintenance (PM) activities as per plan.
• IMAC ABM (Install, Move, Add, Change) coordination and planning o Incident Ticket, Email & Patching Management o Routine on-call response for backup (as needed).
• Occasional system health checks for backup (as needed).
• Assist with the implementation, monitoring, and review of existing and new systems and procedural changes to ensure successful completion.
• Adaptability to conflicting/changing priorities and tight deadlines.

• Develop materials to effectively communicate or train supplier staff regarding tool enhancements, changes, or key issues, (e.g. training materials or presentations).

• Design, develop and direct the production of periodic and specialized reports as required. • Great attitude and a team player.

• Knowledge in various ABM and CRU hardware.

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Other duties as assigned.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor (equivalent or higher) degree in Computer Science, Engineering, Business or related discipline.
• Excellent communicator, both written and verbal.
• Experience working in an Agile environment.
• Understanding of software release process.
• Attention to detail, high standards for quality, ability to balance risk with technological advancements.
• Excellent interpersonal, communication, and influencing skills with the ability to build and foster relationships with team members, business users, project stakeholders, strategic technology partners, and external vendors.
• Commitment to maintaining a diversified set of skills through continued education and mentoring peers and team members.
• Must be flexible and ready to adapt to a dynamic environment.
• The individual must possess excellent working knowledge of Microsoft tools.
• Project and process management skills are highly desirable.

WHAT’S IN IT FOR YOU?

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers.
• A great opportunity to leave your “stamp” as we are undergoing multiple exciting and forward-thinking initiatives.
• A rewarding career path with diverse opportunities for professional development.
• Internal development to support your growth and enhance your skills.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities – for you and our customers.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!