Client Technical Consultant

Role Name: Client Technical Consultant
Location: Mississauga, ON

JOB DESCRIPTION:
A Client Technical Consultant is responsible for designing, developing, implementing, and supporting Client solutions that meet business requirements. The role involves working closely with business stakeholders, functional consultants, developers, and quality assurance teams to deliver scalable and high-quality Client applications. The consultant also participates in quality assurance processes to ensure system reliability, performance, and compliance with business requirements.

Key Responsibilities:
Client Technical Consulting:

• Analyze business requirements and translate them into technical solutions.
• Design and develop custom Client solutions using:
• Apex
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL/SOSL
• Client Flows
• Configure Client Sales Cloud, Service Cloud, Experience Cloud, and other Client products.
• Design integration solutions with external systems using REST/SOAP APIs, MuleSoft, or middleware platforms.
• Develop and maintain technical design documents.
• Perform code reviews and ensure adherence to Client best practices.
• Support deployment activities across Development, QA, UAT, and Production environments.

Stakeholder Management:

• Collaborate with business users and functional consultants to gather requirements.
• Provide technical estimations and implementation plans.
• Participate in client meetings and workshops.
• Communicate project status, risks, and mitigation plans.

Quality Assurance (QA) Process Responsibilities
Test Planning & Strategy:

• Participate in requirement reviews to identify test scenarios and acceptance criteria.
• Develop test strategies and quality plans for Client implementations.
• Review business requirements and technical specifications for completeness and testability.

Test Case Management:

• Create and review test cases covering:
• Functional Testing
• Integration Testing
• Regression Testing
• System Testing
• User Acceptance Testing (UAT)
• Ensure complete traceability between requirements and test cases.

Testing Activities:

• Execute manual and automated testing activities.
• Validate Client customizations, workflows, flows, integrations, and security configurations.
• Verify data migration and data integrity during testing cycles.
• Perform end-to-end testing across integrated systems.

Defect Management:

• Identify, document, prioritize, and track defects.
• Work with development teams to resolve issues.
• Conduct retesting and regression testing following defect fixes.
• Maintain defect metrics and report quality status to stakeholders.

Release Quality Control:

• Support deployment validation activities.
• Conduct smoke testing after production deployments.
• Ensure all release exit criteria are met before production go-live.
• Participate in release readiness and post-implementation reviews.

Required Skills:
Technical Skills:

• Client Platform Developer I/II
• Apex Programming
• Lightning Web Components (LWC)
• Client Flows and Process Automation
• Client APIs and Integrations
• Data Loader and Data Migration Tools
• Git, Azure DevOps, GitHub, or Bitbucket
• CI/CD implementation knowledge
• SOQL, SOSL

Quality Assurance Skills:

• Test Planning and Test Management
• Defect Tracking Tools (JIRA, Azure DevOps)
• Regression Testing
• Integration Testing
• UAT Coordination
• Test Automation Knowledge (Selenium, Provar, Copado Robotic Testing preferred)

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Client certifications such as:
• Client Administrator
• Platform Developer I/II
• App Builder
• Sales Cloud Consultant
• Service Cloud Consultant
• years of Client implementation and support experience.
• Experience working in Agile/Scrum environments.