IT Operations Specialist

Salary: $50,000 - 60,000 per year

Requirements:

• Previous experience in IT support, technical support, or a similar role
• Experience in retail, multi-location, or customer-facing environments is an asset
• POS support experience is strongly preferred; Oracle Retail Xstore experience is an asset
• Experience with Windows, Microsoft 365, SharePoint, Active Directory, and Microsoft Entra ID
• Basic experience with PowerShell and SQL
• Familiarity with endpoint and mobile device management and remote support tools
• Basic networking knowledge, including LAN, WAN, Wi-Fi, VPN, and internet connectivity
• Fortinet or firewall experience is an asset
• Experience using an IT ticketing or service-management system
• Strong troubleshooting, communication, customer service, and organizational skills
• A hands-on, solutions-oriented approach and the ability to explain technical issues to users with varying levels of technical knowledge
• Ability to prioritize requests, work independently, and collaborate with internal teams and external vendors in a fast-paced, multi-location retail environment
• Willingness and ability to travel frequently across Canada, including occasional overnight trips

Responsibilities:

• Provide Level 1 and Level 2 IT support to our stores and Head Office, troubleshooting hardware, software, POS, access, and connectivity issues
• Support and maintain POS systems, computers, printers, payment terminals, mobile devices, and other store technology
• Set up technology for new store openings, relocations, renovations, and closures, including installing and deploying equipment
• Manage incidents and service requests through our ticketing system, including prioritization, documentation, escalation, and resolution
• Support user onboarding and offboarding, including account access and equipment setup
• Manage endpoint devices and assist with software updates, configurations, and deployments
• Coordinate with IT vendors and service providers to resolve issues and complete projects
• Maintain IT asset records and technical documentation
• Identify recurring issues and help improve IT processes and support
• Travel to our stores across Canada and provide occasional after-hours or weekend support as needed

Technologies:

• Active Directory
• Firewall
• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• Oracle
• PowerShell
• SQL
• SharePoint
• VPN
• Windows
• Office 365

More:

We are Urban Barn, a nationally recognized retailer with more than 50 stores across Canada, offering high-quality furniture and inspiring home décor. Were passionate about helping customers and employees feel at home. This IT Operations Specialist role is based at our Home Office in Burnaby, BC, and supports technology across our stores and office. We offer a competitive salary, health, dental, and vision benefits, a Group RSP program, a 40% discount on Urban Barn products, and opportunities for professional development and advancement. Our collaborative team enjoys talking design, and we are committed to inclusion, diversity, equity, respect, and openness across our stores, warehouses, and offices.

last updated 41 week of 2026