Project Manager - Customer Success

Project Manager - Customer Success

Our client is seeking a Project Manager - Customer Success to lead the post-sale customer journey from project handoff through delivery, commissioning, and final acceptance. This role serves as the primary point of contact for customers while keeping project timelines, commercial commitments, and key milestones on track. The ideal candidate will bring strong project management experience, a customer-focused approach, and the ability to coordinate complex projects within a technical or manufacturing environment.

Your success will be defined by your ability to:

• Lead project handoffs and confirm scope, deliverables, timelines, commercial terms, and customer expectations
• Serve as the primary customer contact throughout project execution, providing clear and proactive communication
• Manage integrated project schedules, milestones, dependencies, and critical-path activities
• Coordinate engineering approvals, manufacturing milestones, testing, shipping, commissioning, and final acceptance
• Identify schedule, cost, and delivery risks early and coordinate practical solutions with internal teams
• Track billing milestones, project costs, change orders, and overall financial performance
• Manage customer-driven scope changes and ensure appropriate documentation and approvals are in place
• Coordinate with Engineering, Manufacturing, Finance, Sales, and Operations to keep projects moving forward
• Support freight, customs, permitting, site readiness, and other delivery requirements as needed
• Capture customer feedback and lessons learned to strengthen future project delivery and client relationships

Your strengths include:

• 5+ years of customer-facing project management, account management, or customer success experience
• Experience in industrial, custom manufacturing, or engineered-to-order environments
• Strong experience managing project schedules, dependencies, and multiple concurrent priorities
• Ability to work effectively with technical drawings, engineering teams, and manufacturing operations
• Familiarity with milestone billing, project costing, logistics, and change management
• Excellent communication, customer relationship, and organizational skills
• Post-secondary education in Business, Engineering, Project Management, or a related field
• PMP designation considered an asset; equivalent complex project experience will also be considered
• Experience with ERP systems or cross-border shipping considered an asset