Inside Sales Representative – Industrial Equipment

Inside Sales Representative – Industrial EquipmentLocation: Mississauga, ON – 100% On-Site
Employment Type: Full-Time, Permanent
Salary: $80,000–$85,000 per year
Schedule: Monday to Friday, daytime hours Fuze HR Solutions is currently recruiting an experienced Inside Sales Representative for a well-established organization in the industrial equipment sector located in Mississauga, Ontario. This is an excellent opportunity for someone with a background in technical or industrial Inside Sales who enjoys working directly with customers, understanding equipment and parts requirements, preparing quotes, coordinating orders, and building long-term customer relationships. The ideal candidate will have experience selling or supporting technical products, equipment, parts, or components. Previous experience within the loading dock equipment industry is highly desirable; however, candidates from related technical industries such as HVAC, industrial equipment, material handling, industrial/commercial doors, building products, or other technical parts environments will also be considered. What You'll Be Doing

• Respond to customer inquiries regarding equipment, replacement parts, service requirements, pricing, and availability.
• Prepare and process customer quotes and bids, ensuring accuracy and timely turnaround.
• Support Regional and Service Sales Representatives with customer opportunities and quotation requirements.
• Work with customers to understand their needs and help identify the appropriate parts, components, equipment, or service solutions.
• Troubleshoot customer requirements and assist in determining the appropriate product or part for their application.
• Follow up on customer quotations and identify opportunities to increase sales through additional products and services.
• Support primarily inbound and existing-customer opportunities while also conducting proactive outreach as required.
• Confirm product and parts availability and coordinate orders when inventory is not immediately available.
• Work closely with Sales, Service, Warehouse, Dispatch, and other internal teams to coordinate customer orders through fulfillment.
• Coordinate the shipment of parts directly to customers or assist with arrangements when technician installation or service is required.
• Maintain accurate customer, sales, pricing, and product information.
• Assist with maintaining and updating parts lists and pricing information.
• Provide post-sale follow-up to help ensure customer satisfaction.
• Develop a strong working knowledge of the company's products, applications, parts, and service solutions.
• Build and maintain strong customer relationships while providing responsive and professional service.

What We're Looking For

• 3+ years of Inside Sales, technical sales, customer service, project coordination, or related experience within an industrial or technical environment preferred.
• Previous experience with loading dock equipment, industrial doors, or related products is a strong asset.
• Candidates from other technical industries such as HVAC, material handling, industrial equipment, building products, or technical parts/components will also be considered.
• Experience working with technical products, equipment, replacement parts, components, or service-related sales.
• Strong ability to understand customer requirements and troubleshoot product or parts needs.
• Experience preparing customer quotes, pricing, bids, or proposals.
• Strong customer service and relationship-building skills.
• Comfortable following up on sales opportunities and proactively engaging existing and prospective customers.
• Strong organizational and time-management skills with the ability to manage multiple customer requests and priorities.
• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Excel, Outlook, and Word.
• Experience with JD Edwards or another ERP/inventory management system is considered an asset.
• Ability to work independently with minimal supervision while collaborating closely with Sales, Service, Warehouse, and Operations teams.
• College or post-secondary education in Business, Sales, Engineering, or a related discipline is an asset; however, relevant industry experience will also be considered.
• A Bachelor's degree or engineering background is not required.

What We Offer

• Competitive base salary of $80,000–$85,000
• Full-time, permanent employment
• 17 vacation days to start
• Comprehensive benefits
• Company pension program
• Potential participation in a company performance-based bonus program
• Product and systems training
• Opportunities for additional manufacturer and product training
• Stable Monday-to-Friday daytime schedule
• Opportunity to join an established organization and take ownership of a growing Inside Sales function
• Opportunity to build technical product knowledge and develop within the organization

Work Environment This is a 100% in-office position in Mississauga, Ontario. The standard schedule is approximately 8:00 AM to 4:30 PM, with some flexibility around the start time. This is primarily an office-based Inside Sales position and does not require regular customer-site travel. Occasional off-site product or manufacturer training may be available. How to