Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: Quebec (Work from Home role)
Role: Bilingual Technical Support Specialist
Shift Time: 8:30 AM - 5:30 PM during training and 9:30 AM - 6:30 PM regular shift
Remote position
Advantages
Competitive pay rate
6 months contract (Temp to Perm position)
Schedule: Monday to Friday
Work from Home
Responsibilities
●Provide technical support on products and technologies for customers and partners;
●Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements;
●Keep customers informed of how and when problems are resolved;
●Responsible for ownership of issue to resolution and escalation as needed;
●Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system;
●Contribute technical tips to customers, distributors and sales staff as required;
●Transfer customer feedback to appropriate staff;
●Test and evaluate new products and software versions as needed;
●Attend training opportunities as needed to keep skill set current;
●Promote and maintain a high quality, professional, service-oriented company image among users.
Qualifications
●Degree in Computer Sciences or equivalent is an asset;
●Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
●Knowledge of CRM systems, an asset;
●Experience with technical products;
●Willing to work on different shifts;
●Strong interest in technologies;
●Customer service oriented;
●Excellent problem-solving skills;
●Organized with excellent follow-through skills to closely track customer issues;
●Punctuality and responsibility with a strong work ethic.
Summary
If this role sounds like a good fit for you please APPLY ONLINE. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Bilingual Technical Support Specialist • Montréal, Quebec, CA
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