Job Description
Managers in this role get to:
Impact the Bottom Line:
Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships:
Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others:
Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated:
Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Qualifications
Our most successful candidates will have:
Be able to work in MS Office.
Be able to work in a fast-paced environment.
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Additional Information
All your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
Associate Manager - Account Management (Team Manager) • Kingston,
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