Remote Bilingual Project Administrator (5+ years) to coordinate project orders and service

Our telecommunications client is seeking a Project Administrator, Project Delivery (5+ years) to coordinate project orders and service implementation using data/voice services, IT changes, and Method of Procedure (MOP)

Join a project delivery team supporting enterprise-scale customer implementations across telecommunications services. On this team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.This role coordinates end-to-end project order activities, service cutovers, and post-implementation validation for data/voice services, IT changes, and hardware deployments. The position offers hands-on exposure to project delivery operations while supporting multiple active projects in a fully remote environment. There is potential for extension or long-term opportunity beyond the initial engagement.

Contract, Remote(may require work outside of standard business hours, including evenings and weekends)

Note: Hours per week can range from 20h - 37.5 hours. Schedule could be any time of day or night

Must Haves

• 5+ years in Project Coordination, project support, or administrative roles
• Coordination of data/voice services, IT changes, and hardware order activities
• Use of MS Teams or Webex during service implementation and cutovers
• Bilingual French and English communication proficiency(5/5 on both)

Nice to Have

• Exposure to Method of Procedure (MOP) coordination
• Experience supporting billing activations and cessations validation
• Telecom Domain experience is a great Asset
• Availability to support evening, weekend, or overnight cutovers

Responsibilities

• Manage the end-to-end administrative lifecycle of all project orders, including data/voice services, IT changes, and hardware
• Coordinate and support project activities related to order management to ensure successful and efficient project delivery
• Track project milestones, timelines, deliverables, and dependencies, escalating risks and issues as needed
• Collaborate with cross-functional teams, stakeholders, and customers to facilitate smooth project execution
• Contribute to continuous process improvement initiatives that enhance project delivery effectiveness
• Manage the end-to-end administrative lifecycle of project orders
• Initiate change requests in client and internal platforms
• Coordinate equipment shipping logistics for project implementations
• Establish and manage virtual collaboration bridges during cutovers
• Guide technical teams and stakeholders through Method of Procedure (MOP) activities
• Validate post-implementation billing actions and order record closure
• Track project progress and escalate issues to the Project Manager