Lifestyle Manager (Maternity Coverage - 18 Months)

Job Description

As a dynamic member of the Colleague Services Team, this position plays a key role in supporting the well-being, comfort, and overall experience of Fairmont Jasper Park Lodge’s colleagues and residents. The role has a direct and meaningful impact on the satisfaction and quality of life of residents living in colleague accommodation, ensuring they feel welcomed, supported, and connected throughout their stay.

Working closely with the Housing and Lifestyle Operations team and other Resort departments, this position helps create a positive, safe, inclusive, and engaging residential environment that reflects the high standards of Fairmont Jasper Park Lodge.

What you will be doing:

Reporting to the Director, Housing and Lifestyle Operations, the successful candidate will be responsible for delivering an exceptional Colleague experience and fostering a positive, engaged, and inclusive colleague culture. Responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Deliver exceptional colleague service by providing proactive, and sincere colleague services through an engaged and empowered workforce committed to creating consistent and memorable experiences.
• Leading our Colleague Concierge Team including scheduling, coordinating and recruitment
• Champion Service Excellence through a visible and approachable presence throughout the Resort, maintaining regular engagement with colleagues and Leaders, while demonstrating a commitment to their overall experience
• Develop and coordinate recreational and social programming for colleagues, including outings, leagues, activities, and special events. Ensure programs are inclusive, engaging, well-organized, and aligned with colleague interests and needs
• Conduct regular colleague focus groups and engagement sessions to identify colleague needs, gather feedback, and develop initiatives that enhance the overall employee experience
• Develop, maintain, and promote a quarterly colleague events calendar highlighting activities, events, and opportunities taking place throughout the Jasper area and surrounding community
• Develop and present a comprehensive colleague Experience Strategy, ensuring new colleague are introduced to available programs, services, activities, and resources as part of the orientation and onboarding process
• Recruit, train, coordinate, and supervise volunteers who support colleague events, activities, recognition initiatives, and other employee functions
• Build and maintain relationships with local suppliers and community partners to support the planning, organization, and delivery of colleague activities, events, and programming
• Manage event-related finances, including budgeting, expense tracking, purchase coordination, invoice processing, and vendor payments, ensuring responsible financial management and adherence to Resort policies and procedures.
• Work closely with Staff Housing to develop and enhance welcoming, functional, and engaging common areas and shared spaces that support the colleague experience and foster a sense of community
• Drive effective colleague communication through a variety of communication channels, including digital platforms, social media, internal communications, signage, events, and face-to-face engagement
• Demonstrate flexibility and a collaborative approach by undertaking other duties and responsibilities as assigned in support of the Resort and its colleagues
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Event Management, minimum of 1 year preferred
• Leading and managing a team, minimum of 1 year
• Demonstrated ability to lead, motivate, develop, and engage a team
• Proven self-starter with the ability to work independently and prioritize responsibilities
• A positive presence that is optimistic and works through challenges in a productive and collaborative manner
• Change Management – ability to support colleagues to adapt to new processes, expectations, and systems while maintaining a consistently high level of service
• Excellent organizational, time-management, and interpersonal skills with attention to detail
• Ability to coordinate and develop a reliable network of colleagues and volunteers
• Strong written and verbal communication skills
• Ability to remain calm, flexible, and effective under pressure while managing multiple priorities
• Proficiency with Microsoft Office applications, including Word, Excel, Publisher and Power Point
• Strong social media and digital communication skills with ability to create engaging content through resources like Canva
• Strong conflict resolution, communication, and interpersonal skills, with the ability to navigate challenging situations calmly and professionally.
• Strong knowledge of Jasper and the surrounding area, services, and community resources is considered an asset

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Annual Salary of $60,000 - $65,000
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Please note: This position is internally know as "Recreation Attendant"

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Want to learn more about this opportunity? View the complete job description by clicking this link: Lifestyle Manager (Maternity Coverage).docx