Guest Experience Specialist - Jasper (Seasonal Part Time, April to October)

Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately‑owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values : Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

Purpose

As a Guest Experience Specialist (GES), you’re not just part of our team; you’re the creator of life‑changing experiences. Our GES are our guest’s go‑to person for questions, queries and a friendly face when they are travelling with us in our Destinations. You will be on the frontlines, interacting with guests in our Stations, Guest Centres and other locations in our Destinations, providing guests with essential services such as Motor Coach Transfers, Check‑In and expert local advice.

This position is deemed Safety Sensitive since regular access to an active railway area is required. The GES is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Important Timeline

If selected to move forward in our recruitment process, successful candidates will be contacted via email by February. Interviews will begin in February, with this position scheduled to start in April. Please keep an eye on your email and junk mail for further updates.

Key Areas of Accountability

Guest Experience

• Welcome & Care for Guests : Be the go‑to person for all things about our Destinations, where you can share your expertise and passion with our guests.
• In‑Travel Assistance : Assist our guests along their journey with us by checking them in for their train journey, issuing boarding passes, luggage tags and hotel keys where applicable.
• Smooth Transfers : Ensure seamless transitions for our guests, guiding them to and from the train whilst providing clear announcements and commentary en‑route. You may occasionally transport guests and team members in Rocky Mountaineer vehicles.
• Communication and Problem Solving : Be the problem solver for guests, ensuring that their concerns are addressed with care and efficiency.
• Special & Mobility Guest Requirements : Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
• Luggage Handling : Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
• Station / Guest Centre Aesthetics : Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.

Leadership and Engagement

Safety and Security

Qualifications

Education / Certifications / Knowledge

Experience

Skills

Work Environment

Perks And Benefits

Hourly wage : $22.24 / hour

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

#J-18808-Ljbffr