Incident Management & Support: Provide functional and application support for construction site systems, including tracking, prioritizing, and coordinating the resolution of incidents, service requests, and evolution demands.
Analysis & Diagnostics: Perform necessary functional analyses, diagnose underlying causes of issues, and recommend appropriate solutions or corrective measures.
Collaboration: Work alongside IT teams, vendors, and end-users to resolve application issues and participate in maintenance, evolution, and continuous improvement activities.
Quality & Improvement: Produce analyses and performance indicators related to service quality and system stability; identify operational pain points and recommend improvements to increase reliability and efficiency.
Operations & Administration: Administer system access, parameters, and reference data; ensure the production and maintenance of functional documentation and operating procedures.
User Support: Accompany users, provide necessary support, and contribute to training and knowledge transfer activities.
Testing: Participate in the planning and execution of functional and integrated tests.
What you must have:
Minimum of 6 years of experience in functional and application support for information systems.
Strong analytical, diagnostic, and problem-solving skills.
Experience in incident management, coordination, and root cause analysis.
Solid understanding of application systems, integrations, data flows, and digital architectures.
Proven leadership, autonomy, rigor, and a strong collaborative spirit.
Ability to quickly grasp complex operational issues and propose adapted solutions.
Proficiency in Agile work/incident management tools (Jira, Confluence, or equivalent).
Experience with the maintenance, evolution, and implementation of information systems.
Experience in coordinating or performing functional testing.
Excellent communication skills in French (oral and written).
Capacity to manage priorities in a context of multiple simultaneous demands.
Experience with portfolio management/planning tools (Planisware and Primavera are assets) and knowledge of large-scale construction/project management information systems.
Relevant certification or significant experience in an Agile or matrix environment is an asset.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Business Systems Advisor • Vancouver, BC
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