CLDRSRC10117 - Senior Test Analyst - Edmonton- (Remote)

Description:

The Testing Analyst will provide testing, business readiness, training, and AI-enabled quality assurance services. The resource will support User Acceptance Testing (UAT), enhancement testing, defect management, training material development, deployment readiness, post-implementation stabilization activities, and the responsible use of Artificial Intelligence (AI) tools to improve testing, documentation, and knowledge transfer processes.

Services will be delivered in accordance with approved project requirements, ServiceNow stories, acceptance criteria, project schedules, governance processes, and responsible AI principles. The resource will work collaboratively with Product Owners, Subject Matter Experts (SMEs), business stakeholders, and project team members to validate the CLEO solution, support business readiness activities, and ensure users are prepared for operational readiness.

The Testing Analyst will be responsible for developing and executing testing activities, validating business and technical requirements, supporting defect resolution, and creating training and readiness materials that enable successful user adoption. The resource will also identify opportunities to leverage approved AI-enabled tools to improve testing efficiency, documentation quality, training development, knowledge management, and readiness activities while maintaining appropriate human oversight and quality assurance. The resource will support the development and validation of training materials, user guides, job aids, FAQs, training scenarios, and knowledge transfer content, including AI-assisted content creation where appropriate. All AI-generated outputs must be reviewed and validated to ensure accuracy, completeness, accessibility, alignment to approved business processes, and compliance with client standards.

The Testing Analyst will contribute to continuous improvement initiatives by assessing opportunities to use AI-assisted tools to support test case development, test coverage analysis, defect investigation, reporting, documentation, and training preparation. Work is deliverable-based and aligned with approved CLEO testing, training, business readiness, knowledge transfer, and deployment readiness artifacts.

Services are performed within established project management, testing, quality assurance, privacy, security, accessibility, and governance frameworks. The resource is responsible for planning, coordinating, and executing testing and readiness activities required to support successful CLEO implementation and user adoption. This includes supporting the responsible use of approved AI-enabled tools and ensuring all AI-assisted outputs are appropriately reviewed and validated before use.

The Testing Analyst is expected to promote continuous improvement and innovation by identifying opportunities to leverage approved AI capabilities to enhance testing effectiveness, training development, knowledge transfer, and operational readiness while ensuring compliance with client policies, governance requirements, privacy obligations, and responsible AI practices.

Duties:

• Develop, update, and execute test scenarios, test scripts, and test cases aligned with approved business requirements, ServiceNow stories, and acceptance criteria, leveraging approved AI-assisted tools where appropriate to improve test coverage, traceability, and efficiency.
• Perform User Acceptance Testing (UAT), including functional testing, enhancement testing, regression testing, end-to-end process testing, and retesting activities to validate system functionality and business outcomes.
• Identify, document, track, and validate defects, including severity assessment, supporting evidence, root cause analysis support, and verification of defect resolution. Utilize AI-enabled tools, where appropriate, to support defect analysis, pattern identification, and documentation activities.
• Maintain testing documentation, execution records, traceability information, and testing status reports using approved project tools and repositories, while leveraging AI-assisted productivity tools to improve documentation quality and consistency.
• Support integration testing, data migration validation, and business process validation activities, including the use of AI-enabled tools, where appropriate, to assist in identifying data inconsistencies, process gaps, or testing opportunities.
• Monitor testing progress and communicate testing risks, issues, dependencies, constraints, and blockers that may impact project timelines or deliverables, utilizing available reporting and analytical tools to support decision-making.
• Participate in sprint-based and release-based testing activities, including test planning, test execution, defect triage, deployment validation, smoke testing, post-deployment verification, and continuous improvement of testing practices.
• Develop, update, and maintain training materials and business readiness artifacts, including user guides, quick reference guides, job aids, training presentations, process documentation, knowledge articles, and frequently asked questions (FAQ) content. Leverage approved AI tools, where appropriate, to accelerate content development while ensuring accuracy and quality.
• Collaborate with Product Owners, SMEs, and business stakeholders to ensure training materials accurately reflect approved business processes, system functionality, and user needs.
• Support training readiness activities by preparing training scenarios, training datasets, demonstrations, user adoption materials, and AI-assisted learning content where appropriate.
• Facilitate or support knowledge transfer sessions, user walkthroughs, demonstrations, and training sessions as required, including demonstrating effective use of approved AI-enabled capabilities associated with the solution.
• Validate training materials, AI-generated content, and documented procedures against system functionality, business processes, and approved requirements to ensure accuracy, consistency, accessibility, and usability.
• Provide support during go-live, business readiness assessments, operational transition activities, and post-implementation stabilization periods, including assisting users with adoption of new business processes, digital capabilities, and approved AI-enabled tools.
• Identify opportunities to improve testing, training, documentation, and business readiness activities through the responsible use of Artificial Intelligence (AI) and Generative AI tools, while ensuring compliance with project governance, privacy, security, accessibility, and quality standards.
• Assess and validate AI-generated outputs used within testing and training activities to ensure content accuracy, relevance, completeness, and alignment with approved business requirements and standards.

Description	Expected
Must Have
Education
Bachelors Degree or equivalent experience in a related field, such as Information Technology or Business	Yes
Experience coordinating testing activities with business users, business analysts, technical teams, project managers, security teams, and third-party vendors.	5 years
Experience developing end-user training materials with one or more of the following: user guides, quick reference guides, job aids, process documentation, training presentations, and knowledge articles and validating against system functionality and business processes to ensure accuracy and usability	5 years
Experience identifying, documenting, tracking, and validating defects through resolution, and maintaining test execution records, testing metrics, trackers, and status reporting for project stakeholders.	5 years
Experience in software testing methodologies, User Acceptance Testing (UAT), and business process validation, including one or more of the following: developing and executing test cases, test scripts, test scenarios, and test plans based on business requirements and acceptance criteria.	5 years
Experience supporting data validation, integration testing, end-to-end testing, and deployment readiness activities.	5 years
Experience working in Agile or iterative delivery environments with sprint-based testing cycles.	5 years
Nice to Have
Active Certified ScrumMaster (CSM) Certification	Yes
Agile certification	Yes
Professional qualification in Test Management (e.g., ISTQB or QAI certification)	Yes
Prosci change management certification or designation	Yes
SAFe 6 practice consultant Certification	Yes
Work Experience
Experience designing role-based training programs and learning plans.	5 years
Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance, and platform adoption. Experience leveraging AI-assisted tools to develop test cases, test scenarios, training guides, user documentation, job aids, FAQs, and knowledge articles.	1 years
Experience supporting, delivering, and/or facilitating end-user training sessions, workshops, demonstrations, or knowledge transfer activities in classroom, virtual, or hybrid settings.	5 years
Experience supporting business readiness and/or deployment readiness, go-live activities, post-implementation stabilization, hypercare, and operational transition.	5 years
Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives	2 years
Experience working with ServiceNow applications, workflows, stories, and acceptance criteria.	2 years