Collections Supervisor

About the Opportunity

• Lead a team of collectors by providing daily direction, motivation and performance coaching

Conduct regular 1 : 1’s, monitor KPI performance and implement action plans to improve productivity and cure rates

Foster a high-performance culture that balances results with customer experience and compliance

Review past due accounts to ensure department objectives are met

Provide collections team with guidance, coaching and recommendations to minimize losses

Provide collections team with direction and approvals, ensuring all collection process steps are followed

Approve repossessions & vehicle write-off’s

Accurately process Leased Vehicle Total Loss Reports daily, ensuring policy compliance

Review inventory management reports monthly to ensure repossessions are moved to auction, sold & closed in a timely manner

Review Collection Team’s calls for quality assurance

Review Collections Dashboard stats daily. Collaborate with Collections team to analyze results and review expectations

Work with Retail Credit team to investigate potential fraudulent activities

Work with bailiff’s, skip tracers daily to discuss customer / vehicle location

Work with internal & external Legal Counsel to discuss legal files

Collaborate with the Re-Marketing Department and Auctions regarding vehicle pick-up, sales & resolve any discrepancies as required

Assist the Customer Account Associates with unresolved or disputed insurance total loss claims as required

Handle all customer escalations relating to delinquency and repossession disputes

About You

Postsecondary Diploma or Degree (business or related discipline preferred)

5+ years relevant work experience in Collections

Supervisory experience with the ability to lead, coach, motivate and develop team

Excellent communication, negotiation and conflict resolution skills

Proficient in data analytics with the ability to identify insights and recommend improvements

Self-starter, independent and results-driven

Innovative and proactive mindset and approach

Proficient in Microsoft Office Suite and customer service management software (ex. Salesforce)

Bilingual (English / French) preferred

Salary Range

$75,000 - $90,000 / year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #463347.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.