Job Description
Job Description: Role: Application Support Analyst
Location: Toronto- Hybrid: 2 days a week in office
Top 3 Required Skills:
1. FIS IntelliMatch (iMatch) & Reconciliation Expertise Strong understanding of FIS IntelliMatch (iMatch) application.
Knowledge of banking reconciliation processes and reconciliation lifecycle.
Experience handling reconciliation exceptions, breaks, OOP items, and operational investigations.
2. Production Support & Incident Management Experience supporting critical production applications in a banking environment.
Strong incident management, problem management, and root cause analysis skills.
Experience with monitoring, service restoration, deployment support, and change management activities.
3. Business Analysis & Stakeholder Management Ability to analyze business requirements, identify reconciliation gaps, and recommend solutions.
Experience working with Business, Operations, Technology, and Vendor teams.
Strong communication, documentation, and stakeholder management skills.
Required Qualifications:
Nice to Have:
Requirements
60-70
Application Support Analyst – FIS IntelliMatch (iMatch), Reconciliation & Production Support • Toronto, ON, ca
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