We are hiring for a Senior Cloud Support Engineer. The role focuses on L2/L3 production support for enterprise cloud platforms and business-critical applications across Azure, AWS, and Google Cloud environments.
A strong fit will have 5+ years of cloud or production support experience, multi-cloud expertise, monitoring and observability skills, and strong incident management capabilities.
What you bring
Strong cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.
5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.
Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.
Experience supporting cloud-hosted applications and infrastructure across Azure, AWS, and Google Cloud.
Strong incident management, major incident response, problem management, and root cause analysis skills.
Experience supporting Kubernetes-based applications and containerized workloads.
Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.
Experience working in 24x7 production environments with SLA-driven support models.
Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.
Experience with ServiceNow, Jira, Confluence, runbooks, and operational documentation.
What you'll do
Monitor cloud infrastructure, applications, and services using enterprise observability platforms.
Provide L2/L3 support and resolve complex production incidents.
Perform root cause analysis and coordinate corrective actions with engineering teams.
Support Kubernetes environments, application deployments, and service availability activities.
Analyze application, infrastructure, and database performance issues.
Manage incident communications and ensure timely service restoration.
Develop and maintain operational runbooks, SOPs, and knowledge articles.
Collaborate with cloud, infrastructure, development, and product teams to improve operational excellence.
Nice to have
Strong SQL skills including data analysis, database troubleshooting, and production data fixes.
Linux administration and troubleshooting experience.
Experience with MySQL and PostgreSQL.
Experience with LDAP, access management, and infrastructure provisioning.
Exposure to Splunk and other observability platforms.
Cloud marketplace, SaaS commerce, or enterprise application support experience.
Release validation, change management, and deployment support experience.
Senior Cloud Support Engineer • Toronto, ON, Canada
A technology solutions company in Toronto is seeking an experienced Senior DevOps/Cloud Engineer.The role requires extensive knowledge of Azure Cloud toolsets, including Docker and Terraform, along... Voir plus
Seeking a Senior Cloud Software Engineer for a remote position in Canada, focusing on developing cloud services for construction companies to improve efficiency and reduce waste.Requires a Bachelor... Voir plus
A technology services company in Markham is seeking a Mid-Senior level Software Engineer specializing in Java development.The role includes designing and deploying applications within the AWS ecosy... Voir plus
A technology consulting firm located in Markham, Canada is looking for a Senior Snowflake Administrator.The successful candidate will manage and optimize the Snowflake cloud data platform, ensuring... Voir plus
Aviva Canada is looking for a motivated and technically strong individual to join the Claims Data and Insights team within Finance.This role is ideal for someone who thrives as a hands‑on individua... Voir plus
Senior GCP Cloud Engineer – BDO DigitalPosition: Senior GCP Cloud Engineer at BDO Digital.This role focuses on building, maintaining, and enhancing cloud native solutions within Azure and GCP envir... Voir plus
A pioneering incident management platform is seeking a Solutions Engineer to join their team in Toronto, Ontario.In this role, you will guide customers in implementing solutions, develop best pract... Voir plus
A leading technology firm is hiring LLM Serving Engineers in Markham to develop scalable AI inference platforms.Candidates will work on machine learning packages and directly collaborate with vario... Voir plus
Join Equitable Bank as a Senior Modern Workplace Engineer, focusing on cloud collaboration solutions in a hybrid work environment.Leverage your Microsoft 365 knowledge to enhance productivity.Your ... Voir plus
Dive into cloud engineering at Huawei Cloud's lab in Canada with this Co-op Engineer position.Focus on developing cutting-edge AI-native technologies and enhancing cloud systems.The role is a tempo... Voir plus
A stable technology organization in York Region, Markham is seeking an Intermediate Solutions Architect to join their small team.This role involves working with AWS, SAAS, and custom Java applicati... Voir plus
A leading technology firm is seeking a DevOps Engineer to join their team in Markham.This role involves executing implementations of the DevOps Frameworks and automation of processes to enhance eff... Voir plus
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real est... Voir plus
Senior Software Engineer to develop cloud services for construction companies, focusing on efficiency and waste reduction.Requires Bachelor's degree and 5-8 years of experience in cloud web ser... Voir plus
A leading engineering consulting firm in Canada is looking for a Senior Application Architect.This role involves designing and overseeing scalable software systems architecture, primarily focusing ... Voir plus
Who We Are As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently.We believe our team should be like family, pri... Voir plus
Design and build CI/CD pipelines, manage infrastructure as code, and support microservice containerization, using tools like Terraform, Kubernetes, and Docker, focusing on cloud migration and stake... Voir plus
Join Engage as a Senior DevOps Administrator II and drive impactful solutions for web technology systems.Manage cloud infrastructure and collaborate to optimize internal processes.In this role, you... Voir plus
Senior Cloud Architect needed to lead development of complex cloud solutions using Azure and AWS, collaborating with stakeholders. Voir plus
Elevate your career as a Senior DevOps Engineer for Azure Solutions at IBM, where you'll enhance HashiCorp’s Terraform offerings for multi-cloud environments.This role emphasizes security, automati... Voir plus
