IT Support Technician.

About This Opportunity

We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola Bottling facility, while also providing remote support to other Coke Canada locations. The IT Support Technician is responsible for resolving manufacturing-related IT/OT issues and improving operational performance by providing supporting hardware, software, controls, networks, cybersecurity, and machine connectivity.

Responsibilities

• Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
• Maintain regular communication—both written and in-person—with department heads, end users, and leadership to keep stakeholders informed of key OT network activities and support needs.
• Provide on-site support for all IT hardware and software-related issues.
  Image, configure, and deploy PCs and other IT hardware.
• Serve as the primary point of escalation for IT issues at the manufacturing facility.
• Provide remote support and escalation coverage for other Coke Canada sites as needed.
• Ensure the health, stability, and functionality of OT network systems, including secure vendor remote access.
• Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity and operational standards.
• Act as a liaison between IT and Production facility by gathering site-specific requirements.
• Assist with audits and compliance efforts related to OT systems, ensuring alignment with relevant cybersecurity and operational standards.
• Coordinate and document IT/OT network-related training specifically for the manufacturing facility.
• Create and maintain documentation for OT network systems, ensuring an organized and up-to-date library of technical resources.
• Provide off-hours and on-call IT support as needed, including evenings, weekends, and holidays.

Qualifications

• College diploma in Information technology, Computer Science, or a related technical discipline, or a Bachelor’s Degree in these fields (preferred), is required.
• A minimum of 5 years of IT work experience is required, including at least 3 years of experience in OT network systems support and integration
• Experience managing or administering manufacturing process controls networks, OT/IT infrastructure within manufacturing operations.
• Advanced understanding of network infrastructure, computer hardware, and enterprise architecture, with the ability to support complex IT/OT environment.
• Fundamental knowledge of cybersecurity, O365, Azure, Intune, MDM.
• Ability to generalize manufacturing technology and solutions and effectively communicate complex solutions to leadership.
• Experience working with third-party vendors and system integrators, including specifying hardware and software for controls and managing related projects.
• Knowledge of a variety of enterprise-grade network components including servers, managed switches, wireless LAN controllers, firewalls, PCs and peripherals.
• Strong written and verbal communication skills, in French and English.
• Willingness to travel to other sites as needed, with a maximum travel requirement of 20%.

Why work with us?

• Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career.
• Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
• We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days.
• We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism.
• We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/

Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don’t check every box, we encourage you to apply. Your unique experience and perspective could be what we’re looking for. Unless otherwise specified, this job post is for an existing vacancy. Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email .