Campus Library Technician (TS)

What you'll do

Responsibilities

The Campus Library Technician reports on campus to the Manager of Student Supports and functionally to the Manager of Libraries & Learning Commons.

The Campus Library Technician supports the operation and success of the Library and Learning Commons by:

• Actively promoting and supporting the delivery of all Libraries and Learning Commons services, programs, initiatives and activities.
• Providing on-site and online library support to students, faculty, staff and community members by responding to various levels of research/reference questions. This includes helping users access and use library resources and making referrals to other relevant College supports.
• Using shared Novanet systems (e.g. Alma) to complete fulfilment activities such as processing library materials and equipment for loan and providing interlibrary loan, document delivery and reserve services.
• Supporting Accessible Format Texts (AFTs) by processing approved requests and supplying students with required materials.
• Providing technology support for equipment and software such as Brightspace, Office 365, Pressbooks, and library printers/scanners.
• Supporting collection maintenance by maintaining accurate circulation data, receiving and processing new materials, and assisting with deselection projects.
• Collaborating with colleagues across the Libraries and Learning Commons on college-wide and consortia initiatives. This includes participating in working groups, committees, and projects to advance library and learning commons services.
• Supporting the success of campus events, activities and initiatives, such as orientations and convocation.

What you'll need

Qualifications

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a diploma in Library and Information Technology.

• You have a minimum of one year (full time equivalent) of recent and related occupational experience in a library environment. Academic library experience is considered an asset.

• You have experience supporting and providing service to diverse user groups.

• You have experience with academic integrity, citation and referencing.

• You possess strong demonstrated experience with library applications, including library service platforms (Alma is an asset) and discovery services (Primo VE is an asset), specialized databases; internet resources and LibApps (e.g., LibGuides).

• You have strong demonstrated computer literacy skills, including experience with Office 365 and Learning Management Systems (e.g., Brightspace). Pressbooks experience is considered an asset.

• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

• Copyright and open educational resources (OER) experience is considered an asset.

• Experience with assistive technology e.g., alternate format texts (AFTs), text-to-speech software, accessibility features in desktop and web applications and equipment, is considered an asset.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

• You possess excellent interpersonal skills and are able to interact at all levels of an organization.

• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.

• Your superb team working skills enable you to contribute positively to a team environment.

• You are known for your problem solving and critical thinking skills.

• You are a strong communicator.

• You possess excellent coordination skills specifically related to coordinating services, logistics and events.

• Ability to assist learners in troubleshooting technology issues including Microsoft Office365, Learning Management Systems, equipment, scanners and printers, etc.

• You have proven records and information management skills and abilities.

• Ability to multitask and prioritize in a fast-paced environment; effective time management skills.

• Strong attention to detail skills.

• Demonstrated professionalism and understanding of confidentiality.

• You are dedicated to life-long learning to maintain currency in professional practice, emerging trends and technology.