Level 1 Help Desk / IT Support Technician to provide onsite technical support using Windows-based
S.i. Systems • Calgary
Il y a 2 jours
Type de contrat
- Temps partiel
Description de poste
Our client is seeking a Level 1 Help Desk / IT Support Technician to provide onsite technical support using Windows-based desktop support, imaging, and basic network troubleshooting
Join a hands-on IT support environment providing onsite technical assistance for office users while partnering with a centralized IT team. This role supports hardware deployment, workstation setup, ticket management, network connectivity, and office IT operations across multiple user environments. The position offers broad exposure to desktop support, imaging, inventory management, and office infrastructure support in a fast-paced setting.
Contract, Calgary, Onsite, Working Hours: Monday, Tuesday, Wednesday (Part-Time) MST
Must Haves
- 3+ years in Help Desk, Desktop Support, or IT Support roles
- Hands-on support for Windows desktops, Windows laptops, and peripheral devices
- Desktop imaging and re-imaging using corporate images
- Hardware troubleshooting, software troubleshooting, TCP/IP, DHCP, and DNS
- Post-secondary education in Information Technology, Computer Systems, or a related field
Nice to Have
- CompTIA A+, Network+, or similar industry certifications
- Experience supporting Microsoft environments
- Experience with Active Directory user administration
- Experience running and terminating network cabling
- Experience supporting printers, mobile devices, and conferencing equipment
Responsibilities
- Configure corporate laptops for projection in meeting rooms.
- Control office equipment inventory and maintain a minimum stock of hardware.
- Deliver equipment to company personnel.
- Open security incidents in established systems in case of malware, virus, etc. detections on company devices.
- Solve incidents and requests related to the user's workstation, including special configurations required by legal and/or project requirements.
- Investigate and remediate general problems occurring on devices, usually global in nature and affecting the end user in their work. The problems may originate from the Workplace department or other departments; determine the cause of escalating it to the appropriate department, documenting all actions taken prior to escalation.
- Equip company workstations with the necessary hardware for user use.
- Operate devices through Intune (Operation Notebooks).
- Receive, unpack, store, collect delivery notes, and safeguard laptops, desktops, workstations, monitors, etc.