Customer Service and Data Entry Specialist

Are you looking for a versatile role that balances client interaction with detail-oriented administrative work?

As a Customer Service and Data Entry Specialist, you will hold a balanced 50/50 position driving both outstanding client experiences and precise data management. You will serve as the primary point of contact for customer inquiries while taking full ownership of data entry, billing support, order processing, and system updates. If you thrive on building relationships and maintaining high standards of data integrity, this opportunity is for you!

Advantages
- Contract Duration: 6-month contract with possibility of extension
- Pay Rate: $26.52 / hour
- Location: Montreal, Quebec
- Work Mode: Remote
- Schedule: Full-time, Monday to Friday (standard business hou


Responsibilities
 Serve as the primary point of contact for customers and ensure timely,
professional, and effective handling of customer inquiries.
 Develop and maintain strong customer relationships while ensuring
confidentiality and adherence to company policies.
 Take ownership of customer requests from initiation through resolution,
providing consistent follow-up and communication.
 Coordinate activities among customers, operations teams, technicians,
vendors, and business partners to ensure customer needs are met within
established timelines.
 Utilize CRM tools to accurately document, track, and manage customer
service requests.
 Create and manage service orders, ensuring all information is complete
and accurate.

 Process invoices and support billing activities, ensuring accuracy and
compliance with established procedures.
 Maintain and update inventory systems and databases to ensure data
accuracy and integrity.
 Participate in data management, validation, and system update projects.
 Identify process improvement opportunities and recommend solutions that
enhance operational efficiency and customer satisfaction.
 Act as a resource for more complex customer issues and share
knowledge and expertise within the team.
 Contribute to the achievement of key performance indicators (KPIs)
related to customer satisfaction, service quality, responsiveness, and data
accuracy.

Qualifications
 Minimum of 3 to 5 years of experience in customer service, operations
coordination, or administrative support within a fast-paced environment.
 Strong customer relationship management and customer-focused
mindset.
 Excellent verbal and written communication skills.
 Strong analytical thinking and problem-solving abilities.
 Exceptional attention to detail and commitment to quality.
 Proven ability to manage multiple priorities simultaneously and meet
deadlines.
 Ability to adapt quickly in a dynamic environment with changing priorities.
 Self-motivated, accountable, and able to work independently with minimal
supervision.
 Experience using CRM systems (Salesforce, ServiceNow, or equivalent) is
highly desirable.
 Advanced proficiency in Microsoft Office Suite, particularly Excel.
 Knowledge of billing, order management, inventory management, or basic
accounting principles is considered a strong asset.
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis

What Sets Top Candidates Apart
 Strong customer-centric approach with the ability to build trusted
relationships.
 Proactive problem-solving skills and a sense of ownership.
 Continuous improvement mindset with the ability to identify efficiencies
and process enhancements.
 Excellent organizational skills and a high level of accuracy in data
management.
 Ability to work collaboratively across multiple teams while maintaining a
positive and professional attitude.

Summary
If this position sounds like a good fit for you, please APPLY ONLINE at Randstad.ca today or send your resume by email with the job title to: marie.thiers@randstad.ca

Note: Only qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.