Practice Manager, Clinic and Business Operations

For more than 45 years, Barrhaven & Manotick Optometric Centres have been helping people see their best and live their best. Since opening our doors in 1979, we've earned the trust of generations of patients through exceptional clinical care, outstanding service, and a commitment to our community. Today, our two thriving clinics are home to approximately 50 dedicated team members who share a common purpose: To protect and enhance our community's most precious sense: its vision. As we continue to grow and evolve, we're looking for a collaborative and forward-thinking leader to join our team as

Practice Manager, Clinic and Business Operations . This role offers a unique opportunity to help shape the future of one of Ottawa's most established optometric practices by strengthening our people, improving operational performance, and supporting strategic growth. The opportunity

Reporting directly to the Partners, you'll serve as the senior operational leader responsible for the overall performance, effectiveness, and continued success of our two clinic locations. You'll work closely with clinic leadership to translate vision into action, ensuring we continue to deliver an exceptional patient experience while building an outstanding workplace for our team. Your leadership will span:

Business operations Financial management and planning Human resources and talent development Leadership coaching Strategic planning Organizational effectiveness What you’ll do

Strengthen the business

Lead annual budgeting and financial planning activities Develop meaningful business and operational metrics Improve reporting and decision-making processes Support inventory management, purchasing, and vendor relationships Identify opportunities to improve operational and financial performance Build leaders and teams

Coach and develop department managers Foster accountability, collaboration, and continuous learning Support succession planning and leadership development Help create an engaged, high-performing workplace culture Lead Human Resources

Oversee recruitment, onboarding, employee development, and retention initiatives Support performance management and employee relations Guide leaders through workplace challenges and organizational change Ensure HR practices remain aligned with legislation and organizational values Drive operational excellence

Lead day-to-day operations across both clinic locations Improve systems, workflows, and organizational processes Champion business improvement initiatives Act as a trusted advisor to the Partners on operational and strategic matters Who you are

You're a people-focused business leader who understands that exceptional patient experiences begin with exceptional employee experiences. You bring strong business acumen, financial understanding, and operational expertise, but you're equally passionate about coaching leaders, building culture, and helping organizations grow. You enjoy solving complex problems, driving positive change, and partnering with others to achieve shared goals. What you bring

Degree in Business Administration, Human Resources, Health Administration, or a related field (or equivalent experience) 5-8 years of progressive leadership experience Experience leading multidisciplinary teams in healthcare, professional services, or another service-focused environment Strong financial and business management skills Experience leading organizational change and continuous improvement initiatives Proven ability to coach and develop leaders Exceptional communication and relationship-building skills What we offer

The salary range for this position is $100,000 to $110,000 annually, commensurate with experience and qualifications. In addition to a competitive base salary, employees receive: A comprehensive benefits package available on the first day of employment, including a superb vision care plan! Project-based bonuses, performance-dependent An employer supported health and wellness program An opportunity to participate in an annual out-of-town conference and team-building event with the national group An opportunity to join a reputable and stable organization that foster strong community involvement In this role, you’ll work alongside passionate healthcare professionals who care deeply about their patients, their colleagues, and the work they do every day. Most importantly, you'll have the opportunity to make a meaningful impact on our people, our patients, and the future direction of our practice. At Barrhaven Optometric Centre (BOC) , we believe diverse perspectives and inclusive practices drive excellence. We foster an environment where all employees, regardless of background, identity, or experience, feel respected, empowered, and supported. We are committed to equitable hiring practices, meaningful growth opportunities, and cultivating a workplace that reflects the communities we serve. To support an efficient and fair recruitment process, BOC may use artificial intelligence (AI) tools to help manage and organize candidate information. These tools are used to assist our hiring team. Final decisions are always made by people. BOC complies with current employment standards that restrict the use of Canadian work experience requirements in job postings. Applicants will not be assessed based on whether their experience was obtained in Canada. All hiring decisions are based solely on relevant qualifications and role-specific competencies. This posting is for an existing vacancy and is open to both internal and external candidates.

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