Head of Customer Experience About the Company Popular trade sales platform Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $6-$10 million Categories - Construction - Home Improvement - Home Renovation - Marketplace Specialties - saas - b2b - roofing software - quotes and invoices - proposals - and measurements About the Role The Company is seeking a Head of Customer Experience to join their dynamic team. The successful candidate will be responsible for defining and executing the post-sale customer strategy, with a focus on building a future-oriented organization that leverages AI, automation, and digital-first experiences. This role requires a leader who can balance strategic vision with tactical execution, and who is adept at building high-performing teams, optimizing processes, and partnering cross-functionally to enhance the end-to-end customer journey. The Head of Customer Experience will be at the forefront of driving customer outcomes, improving key metrics, and ensuring a cohesive, world-class experience across all customer touchpoints. Applicants for the Head of Customer Experience position at the company should have a minimum of 10 years' experience in customer experience, success, operations, or support within a B2B SaaS environment, with at least 5 years in a leadership role. The ideal candidate will have a proven track record of improving customer retention, satisfaction, and operational efficiency, as well as experience in implementing AI and automation to enhance customer and team experiences. A strong understanding of customer lifecycle management, digital engagement, and SaaS metrics is essential. The role demands a deeply customer-centric individual who is adept at using data and feedback to drive continuous improvement and is capable of building and scaling processes in a high-growth setting. Hiring Manager Title Chief Operating Officer Functions - Marketing - Business Development
Head of Customer Experience • Toronto, Ontario, CA
Director of Customer Experience Join to apply for the.Director of Customer Experience.MNP Executive Search & Professional Recruitment.About Us Localcoin, founded in 2017, is the largest Bitcoin ATM... Voir plus
Lead the technical development of the GameRebellion platform, focusing on architecture, engineering excellence, and team leadership. Voir plus
Join Pigment: The AI Platform Redefining Business Planning.Pigment is the AI-powered business planning and performance management platform built for agility and scale.We connect people, data, and p... Voir plus
Seeking a founding Head of Events to establish and grow a new events division for a media tech company, creating and executing various event formats to drive audience, editorial, and commercial gro... Voir plus
A recognized fashion retailer is seeking an Assistant Manager in Toronto.This role involves supporting store operations, achieving sales goals, and training new associates.The ideal candidate has a... Voir plus
Oversee managed services operations in Toronto for a global tech company, leading teams and managing client relations to ensure high service quality. Voir plus
Lead exceptional customer interactions at Knix as a Customer Experience Lead.This role is centered on fostering an uplifting and confident shopping atmosphere.In your role, you will use your leader... Voir plus
Drive outstanding customer experiences as the Director of Customer Experience at BGIS.Lead strategic initiatives that enhance service delivery and client satisfaction across all accounts.In this ke... Voir plus
Director of Customer ExperienceJoin to apply for the Director of Customer Experience role at MNP Executive Search & Professional Recruitment.About UsLocalcoin, founded in 2017, is the largest Bitco... Voir plus
Phreesia is seeking a seasoned and visionary.Director of User Experience (UX).This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patien... Voir plus
Get AI-powered advice on this job and more exclusive features.This range is provided by Mistplay.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more... Voir plus
Business Consultant, Experience Management (XM).Be among the first 25 applicants.Join a dynamic and engaging team that thrives on collaboration, innovation, and growth.Business Consultant, Experien... Voir plus
Oversee managed services operations in Toronto.Develop delivery strategies, lead a team, and manage client relations. Voir plus
Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back.Starting with MSPs, we’ve spent five yea... Voir plus
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.We believe in real book... Voir plus
Lead operations, transforming a legal firm into a tech-enabled, high-growth startup, focusing on automation, team scaling, and data-driven efficiency. Voir plus
The Head of Engineering will lead the development team, shape strategy, and ensure successful product delivery.Requires 10+ years of experience, including 5+ in management. Voir plus
Manage customer success, build frameworks, and ensure client satisfaction for a SaaS company.Requires 4+ years of experience. Voir plus
R-LABS is Canada’s real estate and housing venture builder, bringing together innovative corporations, institutional partners, and game-changing entrepreneurs to address critical challenges across ... Voir plus
Drive outstanding customer experiences as the Director of Customer Experience at BGIS.Lead strategic initiatives that enhance service delivery and client satisfaction across all accounts.In this ke... Voir plus
