Bodyshop Administrator

Customer Service Representative

Superior Auto Body – Saskatoon, Saskatchewan

Job Type: Full-time
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Salary: $40,000–$50,000 per year, based on experience
Availability: Position available immediately

About Superior Auto Body

Superior Auto Body is a locally owned and operated collision repair facility that has proudly served Saskatoon and the surrounding area for more than 60 years.

As an established and trusted name in the collision repair industry, we are committed to providing high-quality workmanship, professional service, and a positive customer experience. Superior Auto Body is also a preferred SGI repair partner, allowing us to work closely with customers and insurance representatives throughout the repair process.

We are currently looking for a professional, organized, and customer-focused Customer Service Representative to join our team.

Position Overview

The Customer Service Representative is often the first point of contact for our customers and plays an important role in creating a welcoming, professional, and helpful experience.

This position is responsible for assisting customers in person, over the phone, and by email, while coordinating appointments, maintaining accurate customer and repair information, communicating updates, processing documentation, and providing administrative support to the collision repair team.

The successful candidate will be highly organized, detail-oriented, comfortable managing several priorities at once, and able to communicate professionally with customers, insurance partners, rental agencies, technicians, estimators, and management.

Key Responsibilities

• Welcome customers and provide professional, friendly, and helpful service in person, by telephone, and by email.
• Respond to customer questions and explain the general collision repair and insurance claim process.
• Schedule vehicle estimates, repair appointments, drop-offs, and customer pick-ups.
• Create and maintain accurate customer, vehicle, insurance, and repair information within the shop’s management system.
• Receive and process SGI and other insurance assignments and supporting documentation.
• Prepare repair orders and ensure all required information, authorizations, photographs, and documentation are complete.
• Maintain detailed records of communication with customers, insurance representatives, rental companies, suppliers, and other partners.
• Provide customers with timely and professional updates regarding the status of their repairs.
• Coordinate rental vehicle arrangements and maintain accurate rental information.
• Communicate customer concerns, scheduling changes, and relevant repair information to estimators, technicians, and management.
• Process customer payments and provide invoices, receipts, warranty information, and related documentation.
• Assist with general office administration, filing, scanning, data entry, correspondence, and record management.
• Follow up with customers after repairs and assist in maintaining a high level of customer satisfaction.
• Protect confidential customer, insurance, and company information.
• Maintain a clean, organized, and professional reception and customer service area.
• Provide additional administrative and operational support as required.

Qualifications and Experience

• High school diploma or equivalent.
• Minimum of one year of customer service or administrative experience.
• Previous experience in an automotive, collision repair, insurance, dealership, or repair facility environment is considered a strong asset.
• Valid driver’s licence.
• Experience working with automotive repair management, estimating, or insurance software is considered an asset.

Required Skills and Abilities

• Strong verbal and written communication skills.
• Professional, friendly, and customer-focused approach.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a busy, fast-paced environment.
• High level of accuracy and attention to detail.
• Ability to remain calm and professional when assisting customers during stressful situations.
• Strong computer skills, including Microsoft Office, email, and web-based programs.
• Ability to learn new software, procedures, and automotive terminology.
• Dependable, punctual, and able to work effectively as part of a team.
• Good judgment and the ability to handle confidential information appropriately.

Compensation and Benefits

Superior Auto Body offers a competitive compensation and benefits package, including:

• Annual salary of $40,000–$50,000, based on qualifications and experience.
• Full-time, stable employment.
• Monday-to-Friday schedule from 8:00 a.m. to 5:00 p.m.
• Short-term disability coverage.
• Long-term disability coverage.
• Extended health benefits.
• Dental coverage.
• Vision coverage.
• Health spending account.
• Life insurance and AD&D.
• Vacation pay in accordance with Saskatchewan employment standards.
• Ongoing training and opportunities for professional development.
• Staff fuel discount.
• A professional and supportive working environment.
• Opportunities for growth within Superior Auto Body and the broader organization.

Work Environment

This position is primarily based in the front office and customer reception area of an active collision repair facility. The successful candidate must be comfortable working in a busy environment and communicating regularly with customers, insurance representatives, rental agencies, suppliers, technicians, estimators, and management.

The duties and responsibilities outlined in this posting are intended to describe the general nature of the position and may change as operational needs evolve.

Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position.

How to Apply

Please submit your resume outlining your customer service, administrative, automotive, or insurance-related experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Superior Auto Body is committed to providing an inclusive workplace and considers qualified applicants without discrimination based on any characteristic protected by applicable human rights legislation.