Platform Automation Developer, UiPath, Automation Plt. & ServiceNow CSM - 848 EN

• Integrate AI into digital platforms

Application deadline: August 14, 2026 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade

Position:

Platform Automation Developer, UiPath, Automation Platforms & ServiceNow CSM

Employment Type:

Permanent

Compensation Details:

• Software Engineer 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive

Location:

• Export Development Canada operates in a hybrid work environment, with a current requirement of two in-office days per week, increasing to three days per week in September 2026 (subject to change).
• This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto, Montreal, or Vancouver
• Relocation assistance is available for candidates who meet the eligibility criteria

Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs

Team Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences

Within DTS, the Digital Platform Delivery & Architecture (DPDA) group plays a critical role by enabling the business through secure, scalable, and fit for purpose digital platforms.

To support EDC's growing automation and workflow modernization agenda, the Digital Business Platforms group is seeking a skilled Platform Automation Developer with strong experience across automation platforms, UiPath, ServiceNow CSM, workflow orchestration, and Azure based integrations.

This is a hands‑on technical delivery role focused on designing, building, testing, and supporting automation and workflow solutions that operate across enterprise platforms such as UiPath, ServiceNow CSM & Automation Centre, Power Platform, and Azure.

You will work closely with Automation Technical Leads and Architects; Automation COE, Principals, and Citizen Developers; Process owners and SMEs; and Platform and integration teams.

This role is ideal for someone who enjoys building high-quality automation solutions end‑to‑end and wants exposure to enterprise scale platforms, governance, and financial services workflows.

As a Platform Automation Developer (Level 17), the role requires a strong hands‑on developer who delivers scoped work independently, contributes to design, and supports production operations with guidance.

What you will be doing:

Automation & Workflow Development:

• Design, build, test, and maintain automation solutions using UiPath and ServiceNow CSM / Workflow Data Fabric
• Develop workflows and integrations leveraging ServiceNow Flow Designer, Integration Hub, and Workflow Data Fabric.
• Implement secure and scalable integrations using APIs, events, and Azure services.
• Build automations that span multiple systems while adhering to enterprise architecture and security standards
• Integrate AI into digital platforms
• Additional responsibilities:
• Level 17: Delivers user stories and tasks end‑to‑end with solid engineering practices and peer review

Delivery & Quality:

• Participate in solution design reviews and implement technical designs approved by the Tech Lead or Architect
• Follow coding, documentation, and testing standards to ensure production ready solutions
• Contribute to automated testing, regression testing, and defect resolution
• Support deployments through CI/CD pipelines using Azure DevOps and Git based version control
• Additional responsibilities:
• Level 17: Implements CI/CD steps and follows branching/PR patterns

Platform Operations & Support:

• Monitor automation execution, logs, and performance metrics
• Maintain and evolve libraries and reusable components.
• Investigate incidents, perform root cause analysis, and implement fixes.
• Support upgrades, patches, and platform changes with minimal business disruption.
• Maintain technical documentation and production support artifacts
• Additional responsibilities:
• Level 17: Resolves standard incidents/defects using established patterns and escalation support

Collaboration & Enablement:

• Work closely with business and technical stakeholders to translate requirements into working solutions
• Support and guide Citizen Developers, helping them follow platform standards and best practices in partnership with the business arm
• Contribute to Communities of Practice and knowledge sharing sessions
• Collaborate with vendors and internal teams during solution delivery and enhancements
• Additional responsibilities:
• Level 17: Supports citizen developers and contributes to documentation and enablement artifacts

What we are looking for:

• Post secondary degree in Computer Science, Engineering, or a related technical field
• Minimum 5 years' experience in a technical delivery role focused on designing, building, testing, and supporting automation and workflow solutions across enterprise platforms
• Strong hands on experience with UiPath and ServiceNow CSM
• Experience designing workflows using Flow Designer, Integration Hub, or similar orchestration tools
• Working knowledge of Azure services used for integration and automation
• Experience with Azure DevOps, CI/CD pipelines, and Git based source control
• Strong analytical and problem solving skills with the ability to work across complex systems
• Experience working in regulated or large scale enterprise environments

What will make you stand out:

• Experience with ServiceNow Automation Centre and Workflow Data Fabric
• Exposure to financial services, banking, or insurance environments
• Familiarity with Power Platform (Power Automate, Power Apps)
• Experience supporting or mentoring Citizen Developers
• Understanding of automation architecture, platform governance, and release management
• Exposure to AI enabled automation or Agentic AI concepts
• Bilingual in both official languages (English and French)

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

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