Technical Analyst, Business Enablement

Closing Date (MM/DD/YYYY): 08/19/2026 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $72,930 - $98,670 Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide. Here’s what you can expect when you join our team: Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world Growth: Learning and development opportunities to help you thrive Hybrid work options How you’ll make an impact

As a Technical Analyst, Business Enablement, you’ll provide Level 3 technical support for a broad portfolio of software-as-a-service and commercial off-the-shelf applications, completing deeper investigation, triage and remediation when issues likely sit within the tool itself. You’ll be part of the Business Enablement team that supports FCC employees by sustaining, improving and enabling the use of many enterprise applications. You’ll work closely with Service Desk, Deskside Support, internal technology partners, adoption specialists and external vendors to understand issues, assess product changes and support effective user enablement. If you enjoy hands‑on troubleshooting, learning across multiple platforms and turning technical analysis into clear documentation and meaningful business support, this could be the role for you. What you’ll do

Investigate and resolve escalated support tickets for SaaS and commercial off-the-shelf applications after initial Service Desk and Deskside review Complete technical triage, root-cause investigation and remediation for issues that require deeper analysis within the application or tool Build hands‑on knowledge of multiple enterprise applications and apply that learning to support configuration, sustainment and user experience Review vendor product releases, updates and new features to understand benefits, risks, impacts and enablement considerations Document findings, support materials and product knowledge so employees and adoption partners can understand and use business tools effectively Collaborate with internal technology teams, business enablement colleagues, bilingual adoption specialists and vendors to support timely issue resolution and user readiness What you’ll bring to the team

Required qualifications: A degree in computer science, information systems, business technology or a related field Minimum two years of experience providing technical support, application support, business systems support or related technology troubleshooting (or an equivalent combination of education and experience) Ability to investigate escalated issues, complete triage and identify practical remediation steps in a technology support environment Understanding of SaaS applications, commercial off-the-shelf solutions, enterprise applications or vendor‑supported platforms Strong analytical skills with the ability to work through ambiguous "needle in a haystack" problems across multiple tools and business processes Ability to document technical findings, product impacts, support steps and user‑facing information in clear, practical language Comfort learning new platforms quickly and supporting a wide variety of business tools, product updates and vendor‑driven changes Strong communication and collaboration skills with the ability to work with technical teams, business partners, vendors and adoption specialists Preferred qualifications: Exposure to IT service management practices, ticketing systems, vendor coordination, release notes, user acceptance testing or application sustainment Experience creating documentation, knowledge articles, training support materials or user enablement content We belong here. At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. Indigenous Peoples Members of visible minority groups Persons with disabilities Women Accessibility and accommodations – To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions. We value language diversity, and adhere to Canada’s Official Languages Act. Bilingualism (English and French) is important and is always considered an asset. Proud to be 100% invested in agriculture and food. Looking for a career with purpose? Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you. Areas we hire for: IT, Marketing, Lending and Operations, HR, Finance, Governance We’ve got you. From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best. What we do: FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri‑food operations and agribusinesses that provide inputs or add value to agriculture.

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