Role: Lead Release Manager – Release & Change Management
Toronto 4 Days WFO
Top 3 Skills:
• Experience with Release Management
• Change Management
• ServiceNow, JIRA, Confluence
Experience: 6+ years
We are looking for a Release Lead to join the Enterprise Release Management team. The role will enable future product/service development, scalability, and innovation. As the Release Lead, you will partner with technology and business teams, as well as vendors, to create and manage the end-to-end release plan and deployment schedule with a focus on efficiency, reliability, collision avoidance, and availability of existing environments and services, while supporting delivery teams in meeting their objectives and timelines. You will also define and implement practices for cross-team alignment, collision avoidance, release dependency management, and risk mitigation, and contribute to planning, design, operationalization, and readiness deliverables in compliance with enterprise and industry standards.
Job Description:
Specifically, the role will require strong aptitude in the following areas:
• Creating and managing end-to-end release plans for scheduling, planning, and controlling the release and deployment process
• Integrating release management practices into the delivery process with the objective of offering reliable, repeatable IT services at appropriate service levels
• Ability to convert technical expertise into recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices; and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidates must be able to demonstrate ownership, drive consensus, and facilitate decision-making among stakeholders in pursuit of technical integrity
• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules, and decisions
• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
• Managing correspondence with clear articulation of impacts
• Providing subject matter expert guidance and advice to Release and Deployment Management, as well as other IT Support teams, and participating in the development of remediation and collision avoidance strategies
• Identifying and educating teams on control and communication failures to help prevent future issues
• Providing updates to senior leadership on accomplishments, opportunities, and organizational trends based on insights gained through the role
• Protecting the interests of the organization through identification, management, and escalation of risks and dependencies
• Proficiency with IT workflow and collaboration tools such as ServiceNow, JIRA, and Confluence, with the ability to independently create and manage work items as required
• Professional familiarity with Agile, Waterfall, and hybrid delivery models to align with multiple teams working across different methodologies
• Understanding of DevOps and continuous delivery principles and practices
Lead Release Manager – Release & Change Management • Toronto, ON, ca
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