Lead Program Manager

Are you an experienced IT Program Manager with a background leading modern Digital Workplace services including service desk operations, IT service management, endpoint management, asset management, device lifecycle management, technology refresh programs, and information security services.

Have you modernizied large strategic complex IT programs in excess of $100M? We're looking for a Senior IT Program Manager Lead for an intiial contract until Feb 28th, 2027!

This position can work remotely although it will need to support PST hours.

Advantages
- Competitive market rates
- Large complex Program
- Work primarily remote or hybrid

Responsibilities
Key Responsibilities
1. Program Planning & Roadmap Management
Establishes a clear path from strategy to implementation.
•Develop and maintain integrated transformation roadmaps, implementation plans, and milestone schedules.
•Translate strategic objectives into actionable workplans, deliverables, and implementation activities.
•Coordinate sequencing of work across multiple initiatives, projects, and teams.
•Identify critical path activities, dependencies, constraints, and resource requirements.
2. Transition Planning & Execution
Enables the successful implementation of future-state services and accountability models.
•Lead planning and coordination activities required to support service transitions, accountability changes, and operating model implementation.
•Develop transition readiness criteria and implementation frameworks. Coordinate transition activities across internal teams, vendors, service providers, and external partners. Monitor progress and address barriers to successful implementation.
3. Program Integration & Coordination
Align workstreams, resources, and decisions to achieve transformation outcomes.
•Establish integrated governance, reporting, and planning processes across multiple workstreams.
•Coordinate activities among service architecture, procurement, commercial, operational, and transition teams.
•Ensure decisions, deliverables, and timelines remain aligned across all participating groups.
•Facilitate resolution of interdependencies and competing priorities.
4. Executive Reporting & Governance
Provides transparency, decision support, and oversight throughout implementation.
•Develop executive-level reporting, dashboards, milestone reporting, and status updates.
•Support governance forums through preparation of decision materials, briefing notes, and recommendations.
•Escalate risks, issues, and decisions requiring executive direction.
Core Competencies & Scope of Knowledge
•Significant experience leading large-scale sourcing, transition, and service redesign initiatives, including outsourcing, selective insourcing, service divestiture, and hybrid service delivery strategies.
•Demonstrated success developing integrated road maps, implementation plans, and transition strategies.
•Strong knowledge of program management, dependency management, risk management, and implementation planning practices.
•Familiarity with a broad taxonomy of digital workplace services, including Technical and Clinical Service Desks, Device Procurement, Asset Management, Technology Refresh Programs, and Information Security.
•External Information: Minimum of 7–10+ years of complex program management and enterprise-level IT procurement experience, ideally within the public sector or healthcare environments. PMP, ITIL, or equivalent supply chain/procurement certifications are highly preferred.


Qualifications
•Minimum 10 years of experience leading large-scale enterprise technology transformation, sourcing, transition, or service modernization programs.
•Demonstrated experience developing and managing complex program roadmaps, implementation plans, governance frameworks, and executive reporting processes.
•Proven experience leading large, multi-stakeholder initiatives involving procurement, service transitions, outsourcing, insourcing, or managed services environments.
•Strong knowledge of program management disciplines, including dependency management, risk management, change management, and implementation planning.
•Experience coordinating cross-functional teams consisting of technical, operational, procurement, commercial, financial, and executive stakeholders.
•Knowledge of Digital Workplace Services, including service desk operations, IT service management, endpoint management, asset management, device lifecycle management, technology refresh programs, and information security services.
•Experience supporting executive governance bodies through the preparation of decision materials, briefing notes, status reporting, and recommendations.
•Experience within public sector, healthcare, or other highly regulated environments is strongly preferred.
•Professional certification such as PMP, PgMP, ITIL, Prosci, or equivalent program management certification is preferred.
•Excellent communication, facilitation, stakeholder engagement, and executive presentation skills.


Summary
IF you're an experienced IT Program Lead with a background in modern Digital Workplaces, apply today or reach out to your Randstad representative!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.