Retail Store Ambassador & Key Holder

About Cozey

At Cozey, we're all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

The Role

We are looking for a dynamic and experience-focused Retail Ambassador & Key Holder to join the rapidly expanding Cozey team at our Montreal Flagship store. In this role, you will be responsible for providing excellent customer service by understanding customers' needs, offering furniture and design advice, and maintaining the store's visual merchandising, cleanliness, and organization. We are seeking an enthusiastic individual with a strong focus on service aptitude, who is excited to be part of a growing Canadian furniture start-up with very large ambitions.

Location

Sainte-Catherine Street West, Montreal QC

What You’ll Be Doing

• Greet and assist customers, providing furniture and design consultation as needed.
• Build rapport with potential customers based on our brand value of customer obsession.
• Manage customer needs and resolve any issues in a timely and professional manner.
• Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
• Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
• Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
• Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.
• Work as a team to achieve sales and KPI goals.
• Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.
• Take ownership of store opening and closing routines, making sure everything runs smoothly and securely from start to finish.
• Step in as the point of contact when management isn’t on site, supporting the team and ensuring the customer experience stays seamless.
• Contribute to daily store operations by upholding Cozey standards, coaching new teammates, and spotting opportunities to make things even better.

What We’re Looking For

• 1–2 years of experience in retail sales or customer service.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Attention to detail and ability to maintain a well-organized and clean work environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.
• Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.

What We Offer

• Competitive salary dependent upon experience & quarterly bonus
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity to rapidly expand your career with a fast-growing start-up.

If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you!

Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.

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