ServiceNow Associate Software Engineer

Job Description

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Sun Life is seeking talented professionals at all experience levels to join our dynamic Corporate IT team and help deliver cutting-edge enterprise applications that improve lives for our clients worldwide.

As a ServiceNow Associate Software Engineer in our Corporate IT division, you'll be at the heart of designing, developing, and supporting business-critical applications that power Sun Life's operations. You'll collaborate with experienced teams in an Agile environment to build scalable, reliable solutions that matter.

This role combines hands-on development with operational excellence.

What will you do?

• Design, develop, test, and maintain enterprise software applications and integration solutions
• Translate business and technical requirements into effective solution designs
• Write, maintain, and optimize code, scripts, and automation tools
• Partner with cross-functional teams—engineers, product owners, and business stakeholders—to deliver real results
• Participate fully in Agile ceremonies: sprint planning, stand-ups, and retrospectives
• Provide hands-on application support, resolving incidents and troubleshooting issues
• Contribute to clear system and project documentation
• Champion security, compliance, and change management best practices
• Identify and drive automation opportunities that enhance efficiency
• Join rotational on-call support to ensure production systems run smoothly

What do you need to succeed?

Education & Experience

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
• Recent graduates with 0–2 years of internship/co-op experience, OR professionals with 3–5 years of software development or application support experience

Technical Skills

• Hands-on programming experience with languages like JavaScript, Python, or similar
• Solid understanding of SQL and relational databases
• Experience with scripting and automation (PowerShell, shell scripting) –
• Knowledge of software development lifecycle concepts (Agile, DevOps)
• Bonus: APIs, integrations, enterprise systems, CI/CD pipelines, cloud platforms, or modern DevOps practices

Professional Qualities

• Sharp problem-solving and analytical thinking
• Genuine passion for learning new technologies and tools
• Clear communicator who thrives in collaborative teams
• Team player with a customer-first mindset

Nice to Have

• ServiceNow development experience (scripts, UI policies, security rules)
• Third-party risk management knowledge
• Exposure to financial systems or enterprise applications
• Cloud technologies or modern data platform expertise
• Automation frameworks or workflow tools experience
• IT service management process knowledge (incident, change, problem management)
• Onsite-offshore delivery model experience

What's In It For You?

• A flexible, inclusive workplace where you can be your authentic self
• Exposure to enterprise-scale technology platforms used by millions
• Clear pathways for career growth and continuous learning
• Mentorship and collaboration with experienced engineering teams
• A flexible group insurance program starting on your first day of work to meet your needs and those of your family
• Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions
• We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.