Operations Leader

About the Company
Our client is a dynamic and entrepreneurial communications company. They are looking for a Operations Leader to join their team!

Why Work Here

• Strong and flexible work culture
• Opportunity for growth and development while leading the operations function for a growing company
• Option for fully remote work arrangement
• Competitive compensation package inclusive of annual bonus and RRSP matching

About the Opportunity

• Oversee the company’s day-to-day operations, ensuring efficiency and effectiveness across all departments.
• Develop and implement operational strategies that align with the company’s goals and objectives.
• Lead, mentor, foster and inspire high-performing teams, including Sales, Pre-Sales, Marketing, Technical Service, Customer Service, Implementation, as well as both Retail and Senior Living divisions, while fostering a culture of collaboration and continuous improvement.
• Manage and optimize resources, including budgeting, financial planning, and cost control.
• Drive operational excellence and customer satisfaction through the development and implementation of processes, systems, and best practices.
• Build and maintain strong relationships with key stakeholders, including customers, partners, and vendors.
• Collaborate with the executive team to develop and execute strategic initiatives and growth plans.
• Ensure compliance with industry regulations and company policies.
• Monitor performance metrics and KPIs to assess operational effectiveness and drive continuous improvement.
• Lead negotiations with partners, vendors, and other external parties, ensuring favorable terms and outcomes.
• Maintain a thorough knowledge of all aspects of the company with a solid understanding and familiarity with the services, products and technologies used by the Company and its customers.
• Develop, direct and mentor managers of the Company's Installation, Service, Major Accounts and Senior Living teams, ensuring all aspects of their departments are continuously evaluated for efficient operation and are aligned with the company’s direction.
• Provide direction, leadership, and support with team’s performance plans.
• Work closely with the CFO to develop annual budgets.
• Liaise with team members, other departments, vendors and customers to ensure projects are completed to a high standard.
• Being transparent with the team about challenges, failures, and successes.
• Deliver presentations to the relevant stakeholders.
• Identify deficiencies and problems, and actively devise appropriate innovative solutions.
• Demonstrate ability to manage multiple and significantly complex projects and assignments, with high level of autonomy and accountability for results.
• Qualifications:

About You

• Proven experience in an operational leadership role
• Experience in the communications or technology industry is an asset.
• Experience with UC, CC, SaaS is an asset.
• Demonstrated ability to develop and implement effective operational strategies.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Bachelor’s degree in Business Administration, Engineering, or a related field; MBA or other advanced degree preferred.
• Hands-on leadership style with a focus on collaboration and team development.
• Exceptional negotiation skills, with a reputation for being tough but fair.
• High level of energy and a results-oriented mindset.
• Ability to balance detail-oriented tasks with big picture thinking.
• Strong financial acumen and experience managing budgets and financial performance.

Salary Range
$130,000 - $180,000 / year

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.
When referencing this job, quote #485381

This position for employment is for a current vacancy with Vaco/Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.