GSS Counsellor

Canadian Hearing Services (CHS) has an opening for a General Support Services (GSS) Counsellor based in London. Reporting to the Program Manager, General Support Services, the GSS Counsellor will be responsible for providing individual support services to adults (age 16+) who are culturally Deaf, oral deaf, deafened, deafblind and hard of hearing or to their family to assist them to live independently within their community and access services and supports (home, work, school, family and social). The incumbent will also promote and advocate for accessibility and sensitivity community wide.

This is a permanent, full-time unionized position, working Monday - Friday, 9:00 a.m. - 5:00 p.m.

This posting is for an existing vacancy.

The ideal candidate will have a Bachelor’s degree in Social Work (or equivalent), as well as a minimum of 2-3 years’ counselling and case management within the Deaf and Hard of Hearing community, complemented by knowledge/experience with landlord-tenant concerns, income supports, AODA, and provincial and federal services. Proficiency in American Sign Language (ASL), or willingness to learn is considered an asset.

You are someone with excellent organizational, communication, and interpersonal skills. You have a sense of urgency and can handle a pressurized environment with the ability to manage a varied workload with competing priorities and deadlines.

CHS is the industry-leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers. We are an Accredited organization and the largest of its kind in North America. Building on its 86-year history and following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada. (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE: Internal – July 31 2026, External – Until Filled

Interested applicants please apply directly through the Canadian Hearing Services Careers Site.

COVID-19 considerations:

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.

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