Sales Trainer

Job Role & Profile: Trainer I

Advertised as : Sales Trainer

Location: Toronto Office (Eglinton East)- 100% on site

Reports to: Training Team Leader

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

We are seeking a proactive Sales Trainer with a robust interest in sales training and a commitment to instructional excellence. The successful applicant will exhibit strong commercial acumen while managing intricate workflows in a fast-paced environment. This role involves leading the design and implementation of training for our Cx and Sales program, focusing on transforming technical expertise into persuasive sales storytelling for our B2B partners.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases.

• Define and document comprehensive educational paths for every role on a quarterly cycle. Integrate industry-leading techniques to boost overall commercial results and business yields.

• Serve as a technical authority for AI-powered marketing solutions, dedicating 80% of efforts to instruction and 20% to operational support, facilitating platform adoption that drives partner success.

• Partner with Sales Analysts to evaluate and report on educational impact, providing data-driven insights to leadership teams and external stakeholders.

• Engage in at least one weekly collaborative sales call to demonstrate real-world application.

• Facilitate two advanced development sessions along with a targeted microlearning module every week.

• Manage the comprehensive induction process for incoming talent cohorts.

• Communicate developmental progress and strategic observations during the weekly market business reviews.

• Conduct detailed evaluations of skills gaps and learning requirements on a quarterly basis.

Job Requirements:

• Minimum of one year experience in instructional delivery within a sales-centric organization, encompassing both inbound and outbound operations.

• Comprehensive understanding of advertising solutions and artificial intelligence product landscapes.

• Demonstrated passion for facilitating high-impact learning sessions in a live classroom environment.

• Superior command of English, with the ability to communicate fluently and idiomatically in both written and verbal forms.

• Advanced public speaking capabilities and presentation proficiency.

• Previous background operating within a highly structured commercial sales framework is preferred.

• Proven track record as an established educator or professional trainer is highly desirable.

• Aptitude for project management and organizational coordination is an asset.

What We Offer

• Base pay - $51,000 CAD per year.

• Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

• Full-time onsite presence required (5 days weekly).

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.