IT Coordinator

Job Details

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills and Experience

• Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly
• Relevant IT support experience is considered an asset
• Demonstrated customer service experience
• An understanding of the following core technical concepts:
• Directory services and identity/access management
• Basic networking concepts (e.g., LAN/WAN, DHCP, DNS, routing)
• Installing, configuring, and troubleshooting print devices
• Hardware imaging and deployment processes
• Backup and recovery systems
• Audio-visual and meeting room technology
• Scripting fundamentals (e.g., command-line or automation scripting)
• Knowledge of common desktop operating systems and enterprise productivity suites is considered an asset, including:
• Modern Windows-based operating systems
• Cloud-based productivity suites (email, document storage, collaboration tools)
• A basic understanding of telephony systems and unified communications concepts
• Familiarity supporting business-critical applications typically used in professional services environments (e.g., accounting, tax preparation, document management, workflow tools) is considered an asset
• Experience with IT asset management practices and lifecycle planning is preferred
• Experience working with business stakeholders to understand requirements and translate them into technical needs is highly beneficial
• Written and verbal English language skills, with French considered an asset