Customer Support Technician

Bureau Veritas is a global leader in testing, inspection, and certification (TIC) services, operating across various industries to help clients manage risk, enhance performance, and ensure compliance with quality, health and safety, environmental, and social responsibility standards. As an accredited certification body, Bureau Veritas attests that management systems, services, and personnel comply with specific standards, facilitating market access and enhancing brand reputation.

We offer tailored services across multiple sectors, including Buildings and Infrastructure, Agri-Food, Automotive and Transport, Marine and Offshore, and Power and Utilities.

Our services include laboratory and on-site analyses to verify that products and commodities meet required properties, standards, and regulations and on-site evaluations to ensure that products, services, assets, and installations are manufactured or operating as intended, thereby controlling quality and verifying compliance with regulatory requirements. Bureau Veritas is a “Business to Business to Society” company aiming to foster trust among businesses, public authorities, and consumers.

We integrate sustainability into our core strategy, offering services that help clients navigate challenges related to safety, environmental protection, social responsibility, and product or service quality throughout the supply chain.

Who we need We are hiring a Customer Support Technician to support our Ottawa Service Centre.

This is a hands-on, operational role responsible for managing the intake, processing, and shipment of environmental samples while ensuring accuracy, efficiency, and a high level of client service.

This position plays a critical role in keeping the service centre running smoothly day to day.

You will be the first point of contact for clients, the gatekeeper of sample integrity, and a key operator in ensuring timely and accurate sample flow to our laboratory network.

This is a fast-paced environment where priorities shift quickly.

Success in this role requires someone who is proactive, highly organized, detail-oriented, and comfortable taking ownership of a busy operational site.

This existing role is based in Bureau Veritas Ottawa office, expected to work on-site 5 days a week, Monday to Friday, 8:30am to 5:00pm. What's in it for you Career growth in laboratory operations.

Clear development pathway within lab operations, with opportunities to progress into Sample Entry, Project Coordination, or Project Management roles.

Well-rounded operational exposure.

Gain hands-on experience across customer service, logistics coordination, inventory management, and laboratory support functions in a dynamic environment.

Technical and regulatory capability building.

Develop strong expertise in a regulated, quality-driven setting, including QA/QC standards, Chain of Custody processes, and regulatory sample handling.

Autonomy within a stable, supportive environment.

Take ownership of your work after onboarding, supported by a collaborative team culture and the stability of a global organization focused on safety and quality.

How you will make an impact Support sample reception operations.

You will receive, unpack, organize, and process environmental samples while ensuring accurate Chain of Custody documentation and compliance with regulatory requirements.

Greet and assist clients onsite.

You will act as the first point of contact for clients, providing professional, friendly service while reviewing sample submissions and resolving basic inquiries.

Ensure accurate sample data entry.

You will enter sample information into LIMS, assign correct test codes, and maintain data integrity aligned with holding times and analytical requirements.

Coordinate sample logistics and shipping.

You will prepare and package samples for transfer to the main laboratory, ensuring proper preservation, temperature control, and courier coordination.

Maintain inventory and laboratory supplies.

You will monitor stock levels, prepare bottle orders, and ensure adequate supplies are available to support daily operations.

Support quality and compliance standards.

You will follow QA/QC procedures, SOPs, and regulatory requirements including Chain of Custody and Transport of Dangerous Goods regulations.

Monitor facility equipment and conditions.

You will check and record temperatures, support calibration activities, and escalate maintenance issues as needed.

Maintain a safe and organized work environment.

You will conduct housekeeping duties and monthly safety inspections while ensuring adherence to health and safety protocols.

Escalate issues and support continuous operations.

You will identify routine and non-routine issues, escalate appropriately, and support resolution to maintain workflow continuity.

Collaborate with internal teams.

You will work closely with laboratory staff, customer service, and business development teams to ensure smooth sample flow and strong client service delivery.

What you bring Customer-focused communication.

You are confident interacting with clients in person and providing professional, clear, and positive service in a busy environment.

Strong attention to detail.

You are highly accurate with data entry, documentation, and sample handling where precision directly impacts results.

Operational or scientific foundation.

Post-secondary education in Chemistry, Biology, Environmental Science, or related field is preferred.

Logistics or inventory experience is also highly valued.

Technical proficiency.

Comfortable using Microsoft Excel, Outlook, Teams, and internal data systems.

LIMS experience is an asset.

Adaptability under pressure.

Able to manage shifting priorities, urgent requests, and multiple concurrent tasks in a fast-paced service centre.

Physical capability.

Able to lift up to 40–50 lbs and handle sample coolers, containers, and materials safely.

Initiative and ownership mindset.

Proactive problem-solver who escalates appropriately and takes responsibility for maintaining smooth operations.

Positive, team-oriented approach.

Works well independently and collaboratively, contributing to a supportive and high-functioning small team.

Compensation This posting is for an existing vacancy.

The salary for this role is $19 per hour. Our salary ranges reflect the range of skills and experience required for the posted position.

The final offer amount for this role will depend on geographical region, applicable experience, internal equity, and the skillset of the candidate. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and talent acquisition team.

Why join us At Bureau Veritas, you will be part of a global team dedicated to making a meaningful impact on the world.

With over 83,000 employees across 140 countries, we are committed to creating a safer, more sustainable future.

Our mission goes beyond compliance—protecting lives, preserving the planet, and driving positive change. As a global leader in testing, inspection, and certification, we embrace innovation and strive for excellence.

You will work alongside passionate experts shaping the future of environmental testing.

Join a team united by shared values and a commitment to building a better tomorrow.

Together, we are reimagining industries and leading the way in sustainability.

Apply now If you have 70 percent of what we are looking for and 100 percent authenticity and passion, express your interest here.

What you can expect from our recruitment process A virtual interview with a Talent Advisor to express your interest in the role and share your experience. A virtual or in-person interview with the hiring manager to assess role fit and operational capability.

Bureau Veritas is firmly committed to diversity within its community and welcomes applications from racialized persons, Indigenous Peoples, veterans, persons with disabilities, 2SLGBTQIA+ individuals, and those who contribute to the diversification of ideas.

We are committed to providing accessible employment practices.

Please contact us at hr.support.canada@bureauveritas.com if you require accommodations at any stage of the interview process.

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