Service & Obsolescence Management Engineer

Service & Obsolescence Management Engineer

Job Description

Posted Tuesday, July 21, 2026 at 10:00 a.m.

Who are we?

A global leader of naval, military and marine Heating, Ventilation, Air Conditioning and Refrigeration (HVAC-R) systems & equipment. Bronswerk provides turnkey solutions for commercial and military vessels through its 12 offices worldwide. Bronswerk manages the entire process, from design to commissioning, installation and in-service support.

What will be your role?

Reporting to ISS Manager, the Service & Obsolescence Management Engineer will work with the In-Service-Support Team in supporting our customers with technical service requests related to operation, maintenance, troubleshooting, spares and obsolescence management for ship HVAC, Refrigeration, NBC and Sonar Mechanical Equipment.

Responsibilities:

• Responsible for sourcing and coordinating in-service support requests including but not limited to technical support, warranty claims, sales of spare parts, and training for all Bronswerk Marine & Offshore projects .
• Provide customers with parts or equipment information (diagrams, drawings, manuals and specifications).
• Manage warranty requests and work with other departments (i.e. Field Service Team, Electrical, Automation, Engineering, etc.) to resolve claims.
• Research and identify alternative spare parts that are a suitable match in fit, form and function as well as meeting Client specification requirements for spare parts requests that cannot be provided due to obsolescence,
• Co-ordination of any required shock and vibration testing of spare parts to meet Client specification requirements.
• Ensures that drawings are current (modified where needed by Engineering staff).
• Develop and maintain strong relationships with customers.
• Organizes the preparation of all contractual and supporting documentation.
• Ensures supporting documents for invoicing is provided to the Finance Department on a monthly basis to maximize positive cash flow
• Oversees tests and quality signoffs with clients.
• Serve as point-of -contact for Service & Obsolescence Management in regard to progress, invoicing, forecast costs, issues, quality trouble shooting and failure notifications.
• Lead effort to ensure equipment documentation is up to date.
• Provide shop and subcontractor support including, but not limited to:
• Developing Service & Obsolescence Management Procedures;
• Issuing purchase orders for spare parts;
• Document verifications;
• Ensure quality documentation is carried out and maintained;
• Interacting with Client staff as required, to achieve material acceptance;
• Establish and maintain spare part strategies to include Quality Assurance/Quality Control (QA/QC), Bill of Material (BOM), quantity levels, etc.
• Participate in weekly departmental/section meetings.
• Contribute to continuous improvement and process improvement initiatives.
• Support the development and implementation of creative solutions to improve products, processes, and operations.

Which candidate profile are we looking for?

• Bachelor’s degree in mechanical or electrical engineering or experience equivalent.
• 2 years + experience working in a manufacturing environment.
• Eligibility to obtain a Professional Engineer (P.Eng.) designation
• Experience in managing projects including cost control, and schedule management (an asset).
• Experience in an overhaul and repair shop environment is considered (an asset).
• Ability to work independently and manage multiple tasks simultaneously.
• Strong interpersonal, written, and verbal communication skills, with the ability to build and maintain effective working relationships.
• Ability to read and interpret manufacturing drawings is considered an asset.
• Experience with drafting and design software (e.g., AutoCAD, Inventor, or similar CAD tools) (an asset).
• Excellent problem-solving skills and strong mechanical assembly aptitude.
• Ability to develop creative and practical solutions to technical challenges.
• Willingness to travel up to 20%.
• Ability to obtain and maintain a Canadian Secret Security Clearance (must be a Canadian Citizen or Permanent Resident).

What sets Bronswerk apart:

• Industry leader in Marine HVAC and Refrigeration Systems
• A workplace that encourages teamwork and innovation in order to meet our customers’ needs
• Life & Health Insurance, Dental Insurance, Short- and Long-term disability
• Employee Assistance Program and telemedicine

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