Network Operations Analyst (Entry level)

Job Description

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Enterprise Network Services seeks a Network Operations Analyst to join the Network Operations team. This team is accountable for the operation of all network and connectivity services which facilitate the Sun Life community to digitally interconnect a wide variety of devices; enabling data, voice and video communications with each other and with our customers, suppliers, advisors and partners.

The Network Operations Analyst has primary responsibility for the operations, maintenance, and protection of local and field network as well as the global WAN resources of Sun Life Financial.

The Enterprise Network Services group provides networking infrastructure services for Sun Life Financial's Local and Wide area network, including devices and services such as: Firewalls, Load Balancing, ISP provisioning, Physical and Logical Network Design, Wireless LAN, Remote access (VPN), VoIP, IP Address Management, Routers & Switches.

What will you do?

• Be part of a team that supports 1st level issues for the SLF network infrastructure
• Accept user requests, triage and analyze them, then complete or assign and handle incidents and problems per ITIL model
• Follow ITIL model for any changes required to network devices
• Use hardware and software knowledge to ensure solutions integrate well into existing environment
• Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure KB's are accurate
• Work with 2nd and 3rd level teams to ensure documentation is accurate
• Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
• Use project-planning skills to complete assigned tasks on time and on budget
• Consult with internal and external clients to determine requirements for successful project deliverables
• Act as an interface and provide advice and backup to other analysts and network support personnel
• Work with external vendors and service providers as required
• Work with other infrastructure teams to ensure services are operational for our clients
• Some overtime (outside regular business hours) may be required

What will you need to succeed?

• Experience in supporting network devices
• Knowledge of TCP/IP and related protocols
• Knowledge of LAN / WAN technologies/platforms - - routers / switches / analyzers / routing protocols / network management
• Knowledge of DNS / DHCP Knowledge of Load Balancing, VPN gateways, Firewalls
• Computer Science, Math or Engineering degree / diploma
• Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
• Understanding of Cabling types and etiquette

What's In It For You?

• Great Place to Work® Certified in Canada and the US - 2022
• Great Place to Work® award for Best Workplaces for #HybridWork - 2022
• Named “Best Places to Work” by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work - 2021
• Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.