Documentation Development * Create and maintain technical documentation for customer-built software applications. * Develop user guides, administrator guides, installation instructions, release notes, and knowledge base articles. * Document business workflows, system processes, and application functionality. * Create process flows, diagrams, screenshots, and other supporting materials. * Standardize documentation using approved templates and style guides. Collaboration * Interview developers, analysts, testers, and business users to gather information. * Attend project meetings and software demonstrations to understand application functionality. * Work with development teams to document new features and enhancements. * Review documentation with stakeholders for accuracy and completeness. Documentation Maintenance * Update documentation as software changes are implemented. * Ensure documentation remains current, searchable, and easy to understand. * Organize content within document repositories, wikis, and knowledge management systems. * Track version history and document revisions. Quality Assurance * Proofread and edit content for clarity, grammar, consistency, and accuracy. * Verify technical information through testing or validation with subject matter experts. * Ensure documentation follows company standards and best practices.
Technical Writer - Intern • Ottawa, ON, CA
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