Technical Service Representative - Exploration

Responsibilities:

• Identify our customers’ needs and propose added value solutions.
• Identify customer needs and propose value-added solutions.
• Conduct prospecting activities to identify and develop sales opportunities.
• Visit client drill sites to provide appropriate tools, technical support, and ensure ongoing customer satisfaction, including post-sale follow-up.
• Develop and maintain strong client relationships to build trust in products and services.
• Prepare and present detailed service and field reports, including product performance and site visit summaries.
• Apply marketing strategies and promotional initiatives to support sales growth.
• Maintain strong understanding of assigned markets and advise clients on selection of diamond tools and drilling-related products.
• Identify opportunities for performance improvement and recommend solutions to customers.
• Conduct field tests with clients to demonstrate product quality, performance, and value.
• Provide technical advice to optimize tool selection and usage based on terrain type and drilling conditions.
• Cover territories including British Columbia, Yukon, Northwest Territories, Alberta, Saskatchewan, and Manitoba, with potential international travel.
• Provide support for warehouse and office operations as required.
• Support vacation coverage in other regions when required.
• Monitor and document competitor activity and market trends.

Knowledge/Education:

• Experience in exploration core drilling, geotechnical drilling practices, or demonstrated high level of mechanical and technical competence.
• Ability and willingness to travel up to % of the time.
• High school diploma required.
• Proficiency in Microsoft Office (Excel, Word, Outlook), including the ability to create spreadsheets, reports, and presentations, and navigate internal applications and databases.
• Valid Class 5 driver’s licence.
• Strong written and verbal communication skills.
• Results-driven with strong attention to detail, organizational skills, and the ability to work independently in a fast-paced environment with a sense of urgency.
• Knowledge of surface and underground drilling applications considered an asset

Skills and Abilities:

• Business and target oriented
• Strong commitment to customer satisfaction.
• Self-motivated and results-driven with the ability to work independently.
• Ability to quickly learn and apply new concepts.
• Highly developed communication and interpersonal skills.
• Strong team player with a commitment to providing consistent and high-quality customer support.
• Willingness to travel extensively.
• Ability to prepare and deliver presentations on product improvements and test results.
• Ability to independently travel to mine and exploration sites and effectively engage with various internal and external stakeholders.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.