Student Services Navigator
- Job ID: SUPP-26/27-086
- Location: Kingston
- Deadline: November 6, 2026
- Job Type: Support
- Start Date: Immediately
- Department: Student Services
- Positions: 1
POSITION Summary
Under the supervision of the Manager, Career and Student Services, the Student Services Navigator (SSN) is the front-facing and initial point of contact for St. Lawrence College community members (including prospective students, students, staff, alumni, and guests). The primary focus of the role is to provide an exceptional service with the goal of enhancing the students’ experience through addressing their needs or providing an effective referral.
This role offers an integrated intake and triage function across multiple services. Working with each campus, this position provides: service area-specific intakes, assesses eligibility for service and assists with service requirements, answers more in-depth inquiries regarding service provision, books service appointments with relevant service areas, triages access to services, and those seeking guidance on service access and responses to situations pertinent to college programs.
QUALIFICATIONS
Education and Experience:
A minimum of a 2-year diploma in Office Administration or equivalent qualification.
A minimum of 2 years’ experience in a digitized office setting, demonstrating outstanding customer service skills, professional conduct, and problem-solving abilities.
Other Required Qualifications:
- Non-violent Crisis Intervention training and/or ASIST training is required.
- Experience providing service to diverse populations, including international individuals.
- Responding to client needs in a sensitive and positive manner.
- Maintaining a high degree of confidentiality.
Physical/Work Environment Essential Requirements
The successful incumbent must have the ability to report to the work location.
SALARY AND TERMS:
- Support Group: Pay Band F
- Start Rate: $32.74
- Hours per week: 35
- Posted Date: October 30, 2026
- Closing Date: November 6, 2026
DOCUMENTS