Collision Repair Estimator

Job Description

Potentia Human Resources is proud to partner with Isherwood Auto Group in their search for a Collision Repair Estimator to join their growing team in Duncan, BC.

Established in 2009, Isherwood Auto Group is a family-owned collision repair company built on a foundation of quality workmanship, exceptional customer service, and a commitment to creating a supportive workplace where employees can build long-term careers. With multiple locations, including Isherwood Auto Body in Duncan and Christiansen Collision in Nanaimo, the company continues to grow while maintaining a strong team-focused culture.

As a Collision Repair Estimator, you will play a key role in supporting customers throughout the repair process while working closely with technicians, insurance partners, and the production team. This role is ideal for a detail-oriented, customer-focused professional who enjoys building relationships, solving problems, and thrives in a fast-paced environment where no two days are the same.

The successful candidate will be responsible for preparing accurate estimates, coordinating repairs, managing documentation, and ensuring customers are informed and supported from the initial assessment through to final vehicle delivery. Collision estimating experience is preferred; however, Isherwood Auto Group is open to training the right candidate who brings strong automotive knowledge, excellent communication skills, a positive attitude, and a willingness to learn.

This is an excellent opportunity for someone who takes pride in their work, values teamwork and accountability, and is looking to become a long-term member of a respected, family-oriented organization.

Key Responsibilities

• Prepare accurate, detailed, and insurance-compliant collision repair estimates
  
• Communicate professionally with customers, insurance adjusters, and insurance partners throughout the repair process
  
• Explain repair recommendations, timelines, costs, and next steps clearly to customers
  
• Coordinate repair scheduling and workflow with the production team
  
• Manage supplements and obtain additional repair authorizations when required
  
• Ensure all repair documentation, photos, and estimate uploads are complete and accurate
  
• Review invoices, parts pricing, and vendor information for accuracy
  
• Maintain organized customer files and detailed communication notes
  
• Participate in daily production meetings and monthly team meetings
  
• Support quality control processes and final vehicle delivery
  
• Build and maintain strong relationships with insurance partners and fleet accounts
  
• Stay current with estimating processes, technology, and evolving industry practices
  

Requirements

The ideal candidate is someone who is organized, dependable, and genuinely enjoys helping people. You are comfortable managing multiple priorities, handling interruptions, and staying calm in a busy environment.

• Experience in collision repair estimating, automotive service advising, parts advising, automotive dealerships, automotive repair, or other customer service-focused roles
  
• Strong customer service and communication skills with the ability to interact professionally with customers, technicians, and insurance representatives
  
• Excellent organization, time management, and multitasking skills with the ability to manage competing priorities in a fast-paced environment
  
• Strong attention to detail and commitment to accuracy
  
• Ability to problem-solve, take ownership, and demonstrate accountability
  
• Positive, team-focused attitude with a willingness to learn and adapt
  
• Experience with Mitchell estimating software, Body Shop Connect, or AutoDex is considered an asset
  
• Strong computer skills with the ability to learn new software, systems, and technology quickly
  
• Openness to using emerging technology, including AI tools within the estimating process
  
• Valid driver’s licence and ability to provide a driver’s abstract
  

Benefits

At Isherwood Auto Group, you’ll be joining a team that values loyalty, teamwork, accountability, and long-term relationships.

This opportunity offers:

• Competitive compensation starting at approximately $70,000/year
  
• Full employer-paid extended health benefits (after three months)
  
• Dental coverage
  
• Vision care
  
• Life insurance
  
• Disability insurance
  
• Supportive, family-oriented workplace culture
  
• Opportunity to grow with an established and respected automotive organization
  
• A role where your work directly impacts customers and the success of the business
  

Schedule:
Monday – Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 4:00 PM

If you are an organized, customer-focused professional who enjoys the automotive industry and wants to be part of a company that values its people, we’d love to hear from you. Apply today to join the Isherwood Auto Body team!

Requirements
The ideal candidate is someone who is organized, dependable, and genuinely enjoys helping people. You are comfortable managing multiple priorities, handling interruptions, and staying calm in a busy environment. Experience in collision repair estimating, automotive service advising, parts advising, automotive dealerships, automotive repair, or other customer service-focused roles Strong customer service and communication skills with the ability to interact professionally with customers, technicians, and insurance representatives Excellent organization, time management, and multitasking skills with the ability to manage competing priorities in a fast-paced environment Strong attention to detail and commitment to accuracy Ability to problem-solve, take ownership, and demonstrate accountability Positive, team-focused attitude with a willingness to learn and adapt Experience with Mitchell estimating software, Body Shop Connect, or AutoDex is considered an asset Strong computer skills with the ability to learn new software, systems, and technology quickly Openness to using emerging technology, including AI tools within the estimating process Valid driver’s licence and ability to provide a driver’s abstract