RQ11188 - Software Developer - CRM - Senior

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages
  

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
  
• Experience in design, code, test, debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines CRM Software
  

Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  
• Experience with middleware and gateways
  
• Expertise in specific tools for CRM software development desirable skills
  
• Knowledge and experience with programming Internet-ready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Requirements

Experience and Skill Set Requirements

Experience (30%)

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
  
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
  
• Customize Dynamics using C#, JavaScript, and HTML
  
• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
  
• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
  
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
  
• Expert in customization of Power App, Power Pages
  
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.
  

Technical Skills (40%)

• Experience with Agile methodologies
  
• Experience with Dynamics 365 and Azure solution design
  
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
  
• Experience with marketing automation tools and customer journey analytics.
  
• Working knowledge of both low code development and custom development on Dynamics 365
  
• Working knowledge with Dataverse design and development
  
• Working knowledge of development in Azure technologies
  
• Working knowledge of .NET, C#, JavaScript
  
• Working knowledge of DevOps, task boards, pipelines, etc.
  

Reporting and Integration (20%)

• Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge
  
• Proven experience as a CRM Developer, with a strong focus on reporting and analytics.
  
• Solid understanding of SQL, data visualization tools and CRM APIs.
  
• Experience with ETL processes and data integration.
  
• Strong analytical and problem-solving skills.
  
• Ability to utilize CRM APIs to integration with OPS Enterprise systems.
  

Communication Skills (10%)

• Excellent communication and stakeholder management abilities.
  
• Strong communication skills to prepare documentation, including but not limited to: solution documentation,
  
• user manuals, reports, reviews, assessments
  
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  
• Ability to communicate designs and development in clear and understandable manner
  

Must Have:

• 8+ years of experience with hands-on and leading Dynamics CRM projects.
  
• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
  
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
  
• Customize Dynamics using C#, JavaScript, and HTML
  
• Expert in customization of Power App, Power Pages
  
• Ability to utilize CRM APIs to integration with Enterprise systems